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  • 1.  Symantec Encryption Desktop Black Screen Blink Cursor

    Posted Feb 01, 2016 06:58 AM

    Good Morning, I have a big problem with the Symantec Encryption Desktop.

    I have a Laptop Dell Latitude E7240 with Windows 8.1, working great before intalled the Encryption. I install the client (Client 10.3.2. MP10 Build 21165 ) and have a successful installation but after the installation I put my user and password fot the validation and never WIndows upload, I only see a Black screen with a blinking cursor.

    I created a Recovery Disk Image to upload W8, and I can upload and work in windows but it is not the solution, I have to upload windows without the recovery disk, How can I resolve that.

    Regards

    Jose



  • 2.  RE: Symantec Encryption Desktop Black Screen Blink Cursor

    Posted Feb 02, 2016 10:59 AM

    There are many issues with the E7240 and E7440.  Check the article here:
    https://support.symantec.com/en_US/article.TECH224535.html

    Most are BIOS and driver-related issues.  Dell has put out an article with recommendations, which is linked in our article.