Symantec Encryption Desktop for Mac OS Mavericks - catch 22
with Symantec Encryption Desktop (Version 10.3.1 MP1 (build 13266)) there is
misleading information about Mac OS Mavericks support in the technical document TECH174563.
Let me explain: a Macbook Pro was upgraded to Maverick following the upgrade procedure:
decrypt drive, de-install encryption desktop, upgrade to maverick, install encryption desktop and encrypt the disk. All fine.
Now - having a positive experience - it was tried to do the same procedure with a another new MacBook Air.
The whole procdure started good, but now it was not possible to encrypt the disk drive. Encryption desktop aborts with PGPError: -11997.
A case was openend ([ref:00D30jPy.5005 [ ref:_00D30jPy._50050QCf8g:ref ]) and now we have a catch 22:
Symantec Encryption Desktop is currently not supported on Mac OS X Version 10.9.1 - well it is not possible to get 10.9.0 anymore.
This is why the technical document is misleading: Apple ships Maverick version 10.9.1 and Symantec is currently not supporting it.
It would be good to change the technical document TECH174563 and to state that OS X Maverick is not supported with current operating system versions, so Encryption Desktop is supported with OSX versions which are not available from Apple anymore (10.9 or 10.9.0).
Of course it would be better if Desktop Encryption would support Apple OSX 10.9.1.
Best reagrds, Thorsten
Greetings and a big thank you to the technical support engineer Amol who is trying to escalate this issue internally at Symantec.