Hi,
I started to install the trial version of Symantec Endpoint Encryption on Windows 10 Home. I created a passphrase. When I tried to encrypt my entire drive, my passphrase was not accepted. So I closed the program and uninstalled Symantec Endpoint Encryption and restarted my computer. When my computer rebooted, I was prompted with a Symantec Encryption Desktop screen that asked my for my passphrase. I again entered the passphrase that I created, and it was not accepted. I then tried the windows password that I set up, and it took me to a Boot Manager with a "Boot Option Menu" that listed "EFI PXE Network." When I selected that, I got a screen that said "Checking Media" and then a blue box that read "EFI Network 0 for IPv4 (1C-39-47-35-19-5A) boot failed. Then when I select ok, it just takes me in a loop back to the "Checking Media" screen and back to the boot failed screen, and the only way out of it is to turn off the computer.
Can anything be done to regain access to the computer? It is a new computer, so wiping out the hard drive is an option. It also gives me the option of a WDRT token, but I do not know how to find that.
Any assistance would be greatly appreciated. Thank you.