File Share Encryption

Hello Community,

I just started using SEMS and want to basically add users. I have our Active Directory synchronized but when I download the client to my Windows 7 Professional 64-it and log in with a AD user, this user does not get added to the SEMS(even though I now have my drive encrypted and the system is protected at boot up).

Symptom: When I try to create a new PGP_key I get the error connection not available (image attached)

Thanks in advance for any help.

Hello,

On the server side...

I am assuming you have already enabled AD enrollment from Directory settings, if not please enable the setting Enroll using directory synch option under directory synchronization settings.

On the client Side....

While the package download please make sure you select the customize option before downloading the package from SEMS,

Check the below registry stamp and make sure that package already installed is managed by same universal server. Once confirmed please perform a re-enrollment with server once again.

To check PGP STAMP registry

32-bit systems: HKEY_LOCAL_MACHINE\Software\PGP Corporation\PGP
64-bit systems: HKEY_LOCAL_MACHINE\Software\Wow6432Node\PGP Corporation\PGP

PGPSTAMP value

ovid=keys.example.com&mail=notesmail.example.01&admin=1

Steps about how to re-enroll Symantec Encryption desktop is mentioned in below tech note.

http://www.symantec.com/docs/HOWTO42029

Also any other enrollment related troubleshooting is also given this tech note.

http://www.symantec.com/docs/TECH149341