Endpoint Encryption

 View Only
  • 1.  Symantec Encryption on Windows 7

    Posted Nov 18, 2014 10:01 AM

    Hi there,

    We have an issue that I would like some advice on, we are using Symantec Encryption Software on a Windows7 platform and we would like to know if there is a tool or untility that could be used by a Service Desk or Remote support to unlock encryption, if so could you please direct me to the software.

    Many thanks

     

    Rick

     



  • 2.  RE: Symantec Encryption on Windows 7

    Posted Nov 19, 2014 11:31 AM

    I assume that the user who encrypted the disk has forgotten his passphrase to authenticate at the bootguard, right? Is it a standalone client or managed by Symantec Encryption Management Server?

    There is something called Whole Disk Recovery Token which can be used to unlock the disk in such situation. Can you post us the version of Symantec Encryption Desktop?