Endpoint Protection

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  • 1.  Symantec End point protection Client "status disabled"

    Posted Sep 20, 2009 10:59 PM
    Hi
    I have a weird problem with SEP client. First of all I installed only Antivirus and spyware package on client, restarted all machines, checked the virus definitions (are updated) all seems good but then i was logged in as an administrator. Now drama starts when I log in as limited account it loads the antivirus client, but it gives the red circle ("DISABLE") and I can not open the SEP window. I don’t know what’s happening.

    What I have tried
    * I did stopped the policy for a particular account (no luck)
    * I tried and upgrade the package with the same one (no luck)
    * tried uninstalled the client and reinstall it  (no luck)
    * uninstalled everything and install new package with ALL FETURES (no luck)

    these all I have done after disabling policy for client.

    One more thing I have installed the same clients to all other clients, and the funny thing is they all have same policy and user account it worked well why not here?

    any suggestions appriciated

    thanks


  • 2.  RE: Symantec End point protection Client "status disabled"

    Posted Sep 21, 2009 01:06 AM
    Check whether that user having following permissions
    For both \Documents and Settings\All Users\Application Data\Symantec and \Program Files\Symantec having read ,read&execute permissions.

     


  • 3.  RE: Symantec End point protection Client "status disabled"

    Posted Sep 21, 2009 01:30 AM
    Hi Aravind Ive checked users having permissions for read&execute permissions. but i have already disabled the policy so they have admin access there shouldnt be a problem..
    something is messing around i don know what.


  • 4.  RE: Symantec End point protection Client "status disabled"

    Posted Sep 21, 2009 01:33 AM
    I have one more thing to add which I didn’t mention.

    The only difference between the other sites and this is I have added some software blocking policies, and when I installed the client the policies were on.
    but again I have tried after stopping the policy it didn’t work.


  • 5.  RE: Symantec End point protection Client "status disabled"

    Broadcom Employee
    Posted Sep 21, 2009 01:36 AM
    can you check the application event id and see what it reads for the AV being disabled.



  • 6.  RE: Symantec End point protection Client "status disabled"

    Posted Sep 21, 2009 01:38 AM
    Whether Symantec endpoint protection service is getting stated. If no check the permissions. 


  • 7.  RE: Symantec End point protection Client "status disabled"

    Posted Sep 21, 2009 02:32 AM
    Logon as administrator Check the policy serial no whether it is same as in SEPM(the serial no which you got after disabling those policies).If no give update policy for getting latest policy.

     


  • 8.  RE: Symantec End point protection Client "status disabled"

    Posted Sep 21, 2009 02:43 AM
    Check the DCOM permission on the client

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002103013521548


  • 9.  RE: Symantec End point protection Client "status disabled"
    Best Answer

    Posted Sep 23, 2009 02:22 AM
    Hi guys

    Its was the group policy which was preventing the Symantec services to run.
    I only put all symntec services on "not configured" and that would work for me.

    Thanks for your help