Endpoint Protection

 View Only

  • 1.  Symantec end-point protection schedule scan keeps on running

    Posted Mar 03, 2010 09:15 AM
      |   view attached
    Hi,

    My company had setup a schedule scan that runs every Monday @ 20:00 hrs. I normally keep my machine on so that scan should get complete before I come back to office the next day. Normally this scan takes around three (3) hrs time to complete the full scan. However, for last two weeks I see some irregularities. The scan does not get complete even though it is running for almost 24 hrs. When I shutdown my machine, the scan stops and do not re-scan. But again, on Monday it starts scanning and scans until the laptop is shutdown i.e. approx. 20 hrs.

    This problem started just couple of weeks back.
    I had uninstalled Symantec and re-installed but no difference.

    What could be the reason? Is it related to Microsoft update or Anti-virus definition file update? 

    Please let me know thanks.

    My Symantec endpoint protection version is 11.0
    OS: Windows XP SP3
    Laptop: DELL E5400
    Memory: 4 GB
    HDD: 160 GB
    Extermal HDD: 250 GB

    Regards,
    Subhendra

    Attachment(s)

    doc
    Scan keeps on running.doc   170 KB 1 version


  • 2.  RE: Symantec end-point protection schedule scan keeps on running

    Posted Mar 03, 2010 09:21 AM
    I'll suggest to enable " show scan progress" in SEPM ,then let the scan run.. it will tell us where the scan is hanging. It can be due to  bad sector or hanging at any files.


  • 3.  RE: Symantec end-point protection schedule scan keeps on running

    Posted Mar 03, 2010 09:30 AM

    Performance optimization can be done within Symantec Endpoint Protection Manager. This includes disabling Network Drive Scanning and making sure that Weekly Scans are running at the least intrusive time. These changes are done within the Antivirus and Antispyware Policy in the Symantec Endpoint Protection Manager.

    Check this document :   http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008082509323748