My operating system is Windows 8.1. I have Symantec End Point Protection Version 12.1.5 (12.1 RUS) build 5337 (12.1.5337.5000).
Twice per week I update and then run full scan. Whatever it picks up, I have it fixed, neutralized or whatever similar option I am given. I have had this software of well over one year.
On Mar 11th, I performed my last scan. The next day I purchased an HP Office jet 5741 printer that stopped working this AM. I called HP and they said I had a network virus called KOOBFACE. That the infection dates back to May 2014.
Prior to this writing, I contacted today via life chat a Symantec individual who said my Symantec is capable of handling this virus. So my questions are:
1) how can my Symantec not have addressed this virus during my scans each week
2) how do I have Symantec get rid of this network virus
2) is my Symantec compatible with WIndows 10. Microsoft is keen on my migrating to Windows 10
Luis