Symantec End Point Protetion installed but cannot connect to Liveupdate.symantec.com
Updated: 21 May 2010 | 6 comments
I know there were at least 20 viruses/trojans on this one machine from one of my corporate clients and got all them off but still the computer cannot connect to:
www.microsoft.com
www.mcaffee.com
www.symantec.com
and so cannot get latest Microsoft patches and most importantly cannot get latest Symantec virus definitions.
I manually downloaded virus def on another machine and updated them via USB flash drive. Have checked hosts file, DNS entries, windows firewall and even registry but still no luck connecting to any of those domains.
Anyone got some good ideas???
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net stop dnscache
Go to a CMD prompt and type
“net stop dnscache”. This will disable the domain blocking feature of Downadup and the user can now reach security vendors’ websites.
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Download NSS
It seems that the computer may be infected by Downadup
Downalod NSS and then run a Full scan
ftp://ftp.symantec.com/misc/tools/nss/NortonSecuri...
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Chances are you are still
Chances are you are still infected. So my next question is what AV do you currently have installed (and what version)? Also can you ping other sites such as google, yahoo, ect ect. The best thing to do is manually update the machine like you did with the usb drive. Then run a full scan in safe mode with system restore off. See what you get then. It might be helpful to if you told us what steps you took previously to erradicate these 20 viruses, maybe something was wrong there.
Cheers
Grant
Please don't forget to mark your thread solved with whatever answer helped you : )
Validar que el cliente tenga
Validar que el cliente tenga salida a las siguientes paginas
liveupdate.symantec.com
ftp.symantec.com
liveupdate.symantecliveupdate.com
It would be helpful if you
It would be helpful if you could translate your post back into english. We appreciate the help but when the user posts in English it doesn't help to post in Spanish. Try this site to do it http://www.spanishdict.com/translation . It is usually good but this last one doesn't translate too well. I think you are saying Check to make sure that the customer can validate or "ping" these sites. I am not sure though, my spanish is rusty.
Grant-
Sería útil si usted pudiera traducir su puesto de nuevo en Inglés. Agradecemos la ayuda, pero cuando el usuario puestos en Inglés no ayuda para publicar en español. Pruebe este sitio para hacerlo http://www.spanishdict.com/translation. Por lo general es buena, pero esta última no se traduce muy bien. Creo que usted está diciendo Asegúrese de que el cliente puede validar o "ping" estos sitios. No estoy seguro, sin embargo, mi español es oxidado.
Please don't forget to mark your thread solved with whatever answer helped you : )
Please scan it with sdat.exe
Please scan it with sdat.exe in safe mode with command prompet............
Things are EASY with File Sharing....... It makes easy for Viruses also...!!
Symantec SEP11 STS
Symantec SNAC 11 STS
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