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symantec endpiont 12.1 managment install (usb keyboard disable)

Created: 21 Mar 2012 | 6 comments

dear team.

symantec endpoint protection manager  12.1  install on ADC server 2003 and when we install symantec client install in windows xp user then ,USB keyboard & mouse are disable.

system restart many time but USB keyboard active in system bios . windows login screen apear then usb keyboard and mouse are disable.

kindly send the solultion this problem.

best regards..

khalid mehrban

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Simpson Homer's picture

Do you have aaplication and device control policy turned of to disable USB's.. if so kindly disable the same and that should resolve your issue.

elango252006's picture

Looks like there is a device control policy configured for blocking USB devices.

To confirm the above and to resolve the issue,

Please follow the below link

How to block USB devices while excluding mouse and keyboard?

Hope that resolves the issue...

Best Regards,

Elango Mathivanan

CCNA, SCS (SEP 12.1)

Please do not miss out to mark "solution" for those posts that meet your expectations:)

Swapnil khare's picture

Is this happening for All machines ?or on one machine only

Might be posible you have configured a group in which USB is disabled , Locate the machine in SEPM and move it to defaul group for this right click on client move select default group and reboot the machine to check .

Note above is just to check if there is any policy in the group where the machine was discovering problems with keyboard .

See link below how to configure the policy

Under policies tab adc policy if you see USB blocked you can try removing it .

However try first option which i have posted .

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

DSF81's picture


Add the Human Interface device to devices excluded list

-> Policies
-> Application and devices control
-> Select the policy want to modify
-> Add Human Interface devices and imaging devices to devices excluded list.


Sonday's picture

Hi Kmehrban,

Have you configured & device blocking policy to that group which group package you installing on client machine.

K33's picture

Exclude mouse and keyboard from being blocked.

a. In the Application and Device Control policy pop-up window, Add Human Interface Devices into the Devices Excluded From Blocking section