Endpoint Protection

I did a stand alone intsall on XP computer (SP3),as soon as the install ends it pops a error that install failed with a header <ISP> Solution. Right after that it goes for update and the client loads fine...But after a restart of the computer it pops up the same message "corrupt installtion..<ISP> Solution...and eventually it loads and works fine..

I have uninstalled, repaired and re-installed but the nag is still there...Please help with some ideas....Regards

can you post a screen shot of the pop up?

Do u get a pop up like the one mentioned here

Error: "LU1825: This update was corrupted so LiveUpdate was unable to process it. . ." when attempting to run LiveUpdate in a Norton product downloaded from an ISP

http://service1.symantec.com/SUPPORT/sos.nsf/docid/2007121714171967

seems like you have nortan installed earlier and still it got some leftouts. Run NONAV reboot the box, run sep installation should work fine.

Download it from here

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/

Thanks Rafeeq> I don't have the screen shot. I will try what you suggested tomorrow at many  client's office and see what happens...as well I will take a screen shot at that time. One thing I forgot to mention that his outlook 2003 also stopped working. When you click send/recieve it just spools and spools never gets the messages in? any ideas??

Should be because of this corrupted install, email protection of symantec endpoint might be causing the issue.
I would want you to remove sep,
download no nav
run no nav
reboot
install sep
things should be fine.

Thank you. I will post the results tomorrow.

We saw this error come up on some machines just after a SEP install as well, but it was related to HP credential manager software - Even though there are no logs to show it. Do you have any HP software installed on the machine?

Not That I know off any HP software..but I will double check..I think there are just printer drivers for HP 4050..still I will double check..thank you for heads up....regards

Here is the feed back guys...I ran the NONAV tool and re-installed SEP 11 but error persists..I also could not find any HP software installed on the PC. So I am back looking for help..I have a screen shot of the error but I don't know how to attach it in this forum...please help..

 you can use the insert image option to insert images, use imagesack.com to upload images

Hi Rafeeq..I just sent it.

thanks for the screen shot.
Do u have mutiple antivirus software installed?
when you get the pop up do not click okay, keep the pop up open
open task manager
click on appications.
right click on application pop up, select go to process, let me know the process name.

also
go to start - run - msconfig
click on servcies.
hide all microsoft servcies, can you check if any HP solution running

http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1260590317744+28353475&threadId=1236310

There are no other virus porgrams at all..no HP software etc..checked MSconfig..all clear. I will do the task manager suggestion and the process etc. on Monday and will post the results....thanks for your help.

"I ran the NONAV tool and re-installed SEP 11"
nonav is a tool for removing symantec antivirs 9.x and earlier.
cleanwipe is the tool for removing SEP
you can get this from symantec support
 

I will try this as well on Monday...thanks. I will post the results on Monday...regards

Here is the update friends. I did what you suggested and followed  the error process SMC.EXE. Now what can we find out about the <ISP> Solution error on startup and when finshing the install? Thanks for your help..I am heading to see the client again tomorrow..please advise

Go to start - run
type msconfig
click on services 
check hide all microsoft servies
uncheck all symantec services
do u see any other services which can relate to ISP , post a screen shot.
uncheck all symantec services
go to add/ remove programs
repair symantec endpoint
reboot  and check if the issue persists.