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Symantec Endpoint 11.x System Tray Icon Weird Behaviour

Created: 01 Mar 2013 • Updated: 06 Mar 2013 | 17 comments
This issue has been solved. See solution.

Hello!

I recently upgraded my clients from 11.0.6300.803 to 11.0.7300.1294. My upgrade went without problems. But i got strage problem with SEP cliet tray icon.
The thing is, that i use custome windows 7 x64 shell. On it client never showed until i launched program, for example windows explorer.
On old client version whenever i launched it icon showed up. On new version this only occures if i launch some process right after reboot.
If i dont do anything for like 5 minutes client icon just stop showing no matter what i do.
The question is what has changed in builds, if i downgrade client package to old one i have no problems.
And also, from what i can tell if there is no tray icon my antivirus works. Just if i launch SymCorpUi from its folder it sometimes dont show Network Protection..

What i can do to fix the issue?

Thank you in advance.

Operating Systems:

Comments 17 CommentsJump to latest comment

Ambesh_444's picture

Hello,

Please share error snap with us, So that we can help you..

 

Thank& Regards,

Ambesh

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Syed saied's picture

Hi,

 

Please check your client or server version is same or not. if version is same then please share error snap, So we can findout the issue.

 

Thanks In Advance...

Syed Saied

If the suggestion has helped to solve your problem, please mark the post as a solution

God-Emperor's picture

My client-server versions are same 11.0.7300.1294 version. How to get error snap?

God-Emperor of Dune

God-Emperor's picture

Also, i must add that i can take as solution just a way to have icon on my taskbar right after reboot. If there any way to force it to start?

God-Emperor of Dune

.Brian's picture

Use the print screen fucntion on your keyboard and copy into paint. Than save as a jpg and upload so we can see it

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

God-Emperor's picture

I know how to make a screenshot, just dont understand what to send. Troubleshooting section of client? Or something from Server? Not sure.

God-Emperor of Dune

.Brian's picture

From an affected client.

Judging by your problem, this may require a call to support so they can remote in and look at exactly what is going on.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

God-Emperor's picture

If client in affected state, when there is no icon Troubleshooting accesible via SymCorpUI shows Server  - Offline. But on manager console it shows online, responds to console commands like workstation restart etc.

If i launch Troubleshooting right after restart it shows connection to management server, without errors.

If i downgrade to 11.0.6300.803, everything comes back to normal. Maybe i just shouldnt upgrade? Is there a point to do that in first case?

God-Emperor of Dune

Rafeeq's picture

if you do a normal mstsc /console, is the client visible?

God-Emperor's picture

You mean connect to affected computer via RDP?

God-Emperor of Dune

Rafeeq's picture

Yes, try the normal mstc/ console session , check if the icon is visible...

I suspect your shell ..lets verify it first.

God-Emperor's picture

Yes! on mstsc /console session icon is visible O.O

And after i disconnect session, it became visible on actual PC too.

 

So...? O.O

God-Emperor of Dune

Rafeeq's picture

The icon is dependent on explorer.exe , your shell hook might have been making some issues with that.

As long as it working fine. All is well :) 

God-Emperor's picture

Yes, it seems all functions work good, and on MSTC icon is there...

so i can just ignore icon?

God-Emperor of Dune

Rafeeq's picture

Yes, its some issue with that shell you are using. 

Just ignore it.... :) 

SOLUTION