Endpoint Protection

The latest clone prep tool referenced in this KB article was recently updated because it was not working with v 12.1 (RU5).

 http://www.symantec.com/docs/HOWTO54706

The 32-bit tool is now working properly on 32-bit machines, but causes problems on 64-bit machines. In the past, running the tool via Group Policy worked fine.

The scripting options listed in the articles as a manual workaround are not an option because we need to send this out to a number of computers that have been renamed and are no longer reporting to the SEPM console. The * values in step 1 have to be specified, which is fine when running manually on an individual computer, but not for sending out to numerous machines with various user names.

We need a clone prep tool that works on the 64-bit installations.

Have you contacted support for this?

I have not - I've been following the KB that stated when the clone prep tool that works for 12.1.5 was available, it will be linked there - and it was. I've been following forum discussions including the steps for resetting the identifiers manually, and others where support was contacted.

You can contact here

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp