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Symantec endpoint 12.1.3

pete

peteOct 02, 2013 05:05 AM

can you post the scm-server-0.log?
Migration User

Migration UserOct 03, 2013 12:42 AM

sorry but what's finest loggin?
Migration User

Migration UserOct 03, 2013 01:57 AM

I've 120GB of free space on the drive
Migration User

Migration UserOct 03, 2013 03:57 AM

I don't have the Management Configuration Wizard.
ℬrίαη

ℬrίαηOct 19, 2013 05:05 PM

Have you been able to get this functioning?
Migration User

Migration UserOct 21, 2013 06:11 AM

Hi Repair and run Management Wizard Regards

  • 1.  Symantec endpoint 12.1.3

    Posted Oct 02, 2013 04:51 AM

    I've just installed symantec endpoint 12.1.3 on a new windows server 2012 configured as a domain.

    When I log in the management console I get the following error

    Failed to connect to server. Make sure that the server is running and your session has not timed out. If you can reach the server but cannot log on, make sure that you provided the correct parameters.

    I've checked the services Symantec embedded database, symantec endpoint protection manager, and symantec endpoint protection webserver. They are all running.

    Can you please help me on this issue?

     

    Thanks

     

     



  • 2.  RE: Symantec endpoint 12.1.3

    Broadcom Employee
    Posted Oct 02, 2013 05:05 AM

    can you post the scm-server-0.log?

     



  • 3.  RE: Symantec endpoint 12.1.3

    Posted Oct 02, 2013 06:11 AM

    the scm-server-0.log file

     

    2013-10-01 09:05:55.680 THREAD 12 SEVERE: ================== Server Environment ===================
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: os.name = Windows Server 2012
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: os.version = 6.2
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: os.arch = x64
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: java.version = 1.7.0_21
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: java.vm.version = 23.21-b01
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: java.user = null
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: user.language = en
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: user.country = US
    2013-10-01 09:05:55.680 THREAD 12 SEVERE: scm.server.version = 12.1.3001.165
    2013-10-01 09:05:58.519 THREAD 12 SEVERE: Database Schema Version = 12.1.3.0, Server Schema Version = 12.1.3.0
    2013-10-01 09:05:59.611 THREAD 12 SEVERE: FIPS mode configuration is false
    2013-10-01 09:05:59.627 THREAD 12 SEVERE: License state = SEPE_TRIAL
    2013-10-01 09:05:59.642 THREAD 12 SEVERE: License status on SEPM = Good
    2013-10-01 09:05:59.673 THREAD 12 SEVERE: resetAgentOfflineState=true
    2013-10-01 09:05:59.736 THREAD 12 SEVERE: ================== StartClientTransport ===================
    2013-10-01 09:05:59.736 THREAD 12 SEVERE: [12] Initializing Tomcat ClientTransport Key for Secars...
    2013-10-01 09:05:59.798 THREAD 12 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2013-10-01 09:05:59.798 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2013-10-01 09:05:59.814 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2013-10-01 09:06:00.531 THREAD 12 SEVERE: Schedule is started!
    2013-10-01 09:06:00.609 THREAD 12 SEVERE: SEPM Service started
    2013-10-01 09:07:11.824 THREAD 33 SEVERE:  in: com.sygate.scm.server.task.SecurityDataTask
    java.net.UnknownHostException: securityresponse.symantec.com
     at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:178)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:157)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:391)
     at java.net.Socket.connect(Socket.java:579)
     at java.net.Socket.connect(Socket.java:528)
     at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:378)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:473)
     at sun.net.www.http.HttpClient.<init>(HttpClient.java:203)
     at sun.net.www.http.HttpClient.New(HttpClient.java:290)
     at sun.net.www.http.HttpClient.New(HttpClient.java:306)
     at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:995)
     at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:931)
     at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:849)
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1299)
     at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:807)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:703)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:683)
     at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:52)
     at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:260)
     at com.sygate.scm.server.task.SecurityDataTask.processThreatCon(SecurityDataTask.java:180)
     at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:79)
     at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
     at java.util.TimerThread.mainLoop(Timer.java:555)
     at java.util.TimerThread.run(Timer.java:505)
    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:830)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:703)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:683)
     at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:52)
     at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:260)
     at com.sygate.scm.server.task.SecurityDataTask.processThreatCon(SecurityDataTask.java:180)
     at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:79)
     at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
     at java.util.TimerThread.mainLoop(Timer.java:555)
     at java.util.TimerThread.run(Timer.java:505)
    2013-10-01 09:11:46.046 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 12:18:51.829 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 12:34:51.944 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 12:50:43.978 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 13:06:51.860 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 13:07:11.799 THREAD 33 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    2013-10-01 16:19:53.128 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 16:35:53.916 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 16:51:53.971 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 17:07:12.574 THREAD 33 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    2013-10-01 17:07:53.443 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 20:20:55.872 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 20:36:55.520 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 20:52:55.989 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-01 21:07:11.673 THREAD 33 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    2013-10-01 21:08:48.594 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 00:00:12.590 THREAD 44 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2013-10-02 00:21:56.997 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 00:37:57.432 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 00:53:57.877 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 01:07:11.497 THREAD 33 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    2013-10-02 01:09:58.046 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 03:14:13.074 THREAD 35 SEVERE:  in: com.sygate.scm.server.task.TelemetrydataTask
    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to {0}. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
     at com.sygate.scm.server.task.TelemetrydataCommunicator.postRequest(TelemetrydataCommunicator.java:325)
     at com.sygate.scm.server.task.TelemetrydataCommunicator.sendTelemetrydata(TelemetrydataCommunicator.java:134)
     at com.sygate.scm.server.task.TelemetrydataTask.execute(TelemetrydataTask.java:164)
     at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
     at java.util.TimerThread.mainLoop(Timer.java:555)
     at java.util.TimerThread.run(Timer.java:505)
    2013-10-02 04:22:58.864 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 04:38:59.374 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 04:54:59.832 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 05:07:11.596 THREAD 33 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    2013-10-02 05:10:59.362 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 08:24:04.041 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 08:40:00.913 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 08:56:01.127 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 09:07:12.613 THREAD 33 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    2013-10-02 09:12:00.991 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 12:25:02.995 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 12:41:13.096 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 12:57:12.887 THREAD 38 WARNING: LiveUpdateTask>>
    2013-10-02 13:07:12.635 THREAD 33 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    2013-10-02 13:13:12.978 THREAD 38 WARNING: LiveUpdateTask>>
     



  • 4.  RE: Symantec endpoint 12.1.3

    Posted Oct 02, 2013 08:27 AM

    What happens after a reboot? Is the SEPM service started?



  • 5.  RE: Symantec endpoint 12.1.3

    Broadcom Employee
    Posted Oct 02, 2013 08:40 AM

    doesnt give much information, may be finest logging to be enabled.



  • 6.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 12:42 AM

    sorry but what's finest loggin?

     



  • 7.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 12:46 AM

    How to debug the Symantec Endpoint Protection Manager

     

    Article:TECH102413 | Created: 2007-01-06 | Updated: 2013-10-02 | Article URL http://www.symantec.com/docs/TECH102413

     



  • 8.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 01:11 AM

    Hi

    Try repairing and run Managment Wizard console

    Regards

     



  • 9.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 01:32 AM

    Please find below catalina and scm-server-0 logs

     

    catalina.out

    [TraceMgr] Opening log file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Protecting dada/output/agent folder with ACLs ...
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    Inside startup service Init
    Oct 03 2013 09:06:21 INFO - Loading XML bean definitions from class path resource [com/symantec/sepm/framework/common/config/spring-context.xml]
    Oct 03 2013 09:06:22 INFO - Loading XML bean definitions from class path resource [com/symantec/sepm/framework/common/config/spring-quartz.xml]
    Oct 03 2013 09:06:22 INFO - Loading XML bean definitions from class path resource [com/symantec/sepm/framework/common/config/spring-security.xml]
    Oct 03 2013 09:06:22 INFO - Loading XML bean definitions from class path resource [com/symantec/sepm/framework/common/config/spring-metro-ws.xml]
    Oct 03 2013 09:06:23 WARN - Could not load properties from class path resource [com/symantec/sepm/framework/common/config/server.properties]: class path resource [com/symantec/sepm/framework/common/config/server.properties] cannot be opened because it does not exist
    Oct 03 2013 09:06:23 WARN - Could not load properties from class path resource [com/symantec/sepm/framework/common/config/jdbc.properties]: class path resource [com/symantec/sepm/framework/common/config/jdbc.properties] cannot be opened because it does not exist
     

     

    scm-server-0.log

    2013-10-03 09:05:59.745 THREAD 12 SEVERE: ================== Server Environment ===================
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: os.name = Windows Server 2012
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: os.version = 6.2
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: os.arch = x64
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: java.version = 1.7.0_21
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: java.vm.version = 23.21-b01
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: java.user = null
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: user.language = en
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: user.country = US
    2013-10-03 09:05:59.745 THREAD 12 SEVERE: scm.server.version = 12.1.3001.165
    2013-10-03 09:05:59.777 THREAD 12 INFO: Server startup
    2013-10-03 09:06:01.290 THREAD 12 SEVERE: Database Schema Version = 12.1.3.0, Server Schema Version = 12.1.3.0
    2013-10-03 09:06:01.664 THREAD 12 FINEST: ProcessManager>> Registered the Process java.lang.ProcessImpl@14e587b
    2013-10-03 09:06:01.680 THREAD 12 FINEST: ProcessManager>> Unregistered the Process java.lang.ProcessImpl@14e587b
    2013-10-03 09:06:01.695 THREAD 12 FINEST: ProcessManager>> Registered the Process java.lang.ProcessImpl@92fa10
    2013-10-03 09:06:01.711 THREAD 12 FINEST: ProcessManager>> Unregistered the Process java.lang.ProcessImpl@92fa10
    2013-10-03 09:06:01.758 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.773 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.773 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.773 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.773 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.789 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.789 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.789 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.789 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.805 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.805 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.805 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.805 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.820 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.820 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.820 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.820 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.820 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.820 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.836 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.836 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.836 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.836 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.851 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.851 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.851 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.851 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.851 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.867 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.867 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.867 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.867 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.867 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.883 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.883 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.883 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.883 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.898 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.898 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.898 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.898 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.898 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.898 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.914 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.914 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.914 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.914 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.929 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.929 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.929 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.929 THREAD 12 FINE: updProcessState: checking...
    2013-10-03 09:06:01.929 THREAD 12 FINE: updProcessState: The process status has been checked.
    2013-10-03 09:06:01.992 THREAD 12 INFO: License state check started
    2013-10-03 09:06:02.070 THREAD 12 FINE: LicenseManager.checkLicenseState(). Initial state = SEPE_TRIAL
    2013-10-03 09:06:02.070 THREAD 12 INFO: LicenseManager.checkLicenseState(). License changed or license state = UNKNOWN. Starting detailed license status check
    2013-10-03 09:06:02.086 THREAD 12 FINE: LicenseManager.checkLicenseState(). Current state aftr recomputation= SEPE_TRIAL
    2013-10-03 09:06:02.086 THREAD 12 FINE: CheckCross grade, product type from license state = SEPE
    2013-10-03 09:06:02.086 THREAD 12 FINE: License Expiration = false
    2013-10-03 09:06:02.101 THREAD 12 FINE: LicenseManager.checkLicenseState(). License check sum in the beginning of routine = 172D7CB3A85AEFA5779915AB73415E33
    2013-10-03 09:06:02.101 THREAD 12 FINE: LicenseManager.checkLicenseState(). License check sum now = 172D7CB3A85AEFA5779915AB73415E33
    2013-10-03 09:06:02.101 THREAD 12 FINE: LicenseManager.checkLicenseState(). Server did not change license object, no need to save
    2013-10-03 09:06:02.101 THREAD 12 FINER: EEHelper created
    2013-10-03 09:06:02.101 THREAD 12 INFO: EE License Helper Initialized
    2013-10-03 09:06:02.101 THREAD 12 FINE: LicenseManager.checkLicenseState(). License helpers initialized
    2013-10-03 09:06:02.101 THREAD 12 FINE: Updating renewal URLs
    2013-10-03 09:06:02.101 THREAD 12 FINER: Updating trialware URL
    2013-10-03 09:06:02.101 THREAD 12 FINER: Update renewal URL: UPDATE LICENSE SET RENEWAL_URL='https://redirector.symantecstore.com/ipl/trialware.jsp?product_id=A101&locale=en_US' WHERE ID='264CF0133F5859F66A85041B6684723D'
    2013-10-03 09:06:02.101 THREAD 12 FINE: Update renewal URL: UPDATE LICENSE_CHAIN SET RENEWAL_URL='https://redirector.symantecstore.com/ipl/trialware.jsp?product_id=A101&locale=en_US' WHERE ID='264CF0133F5859F66A85041B6684723D'
    2013-10-03 09:06:02.117 THREAD 12 FINER: Updating generic purchase URL for OD license
    2013-10-03 09:06:02.117 THREAD 12 FINE: Finished updating renewal URLs
    2013-10-03 09:06:02.117 THREAD 12 FINE: LicenseManager.checkLicenseState(). Renewal URLs calculated
    2013-10-03 09:06:02.195 THREAD 12 FINE: LicenseManager.checkLicenseState(). License data saved into DB
    2013-10-03 09:06:02.195 THREAD 12 INFO: EELicenseHelper.checkSeatsMapping(). Enterprise assignment algorithm started
    2013-10-03 09:06:02.195 THREAD 12 INFO: EELicenseHelper.checkSeatsMapping(). Enterprise assignment algorithm completed
    2013-10-03 09:06:02.195 THREAD 12 FINE: LicenseManager.checkLicenseState(). license algorithm executed
    2013-10-03 09:06:02.195 THREAD 12 FINE: LicenseManager.checkLicenseState(). License checksums computed
    2013-10-03 09:06:02.195 THREAD 12 FINE: Deleting marked as deleted license files from disk
    2013-10-03 09:06:02.226 THREAD 12 FINE: Refreshing license files on disk
    2013-10-03 09:06:02.226 THREAD 12 FINEST: Writing overdeployment license
    2013-10-03 09:06:02.226 THREAD 12 FINER: Fail to create the license output directory: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license
    2013-10-03 09:06:02.226 THREAD 12 FINEST: Writing license to file: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\31FEB424EE043C427826ED681F63DE6E.slf
    2013-10-03 09:06:02.226 THREAD 12 FINEST: Start writing trialware license
    2013-10-03 09:06:02.226 THREAD 12 FINEST: the content of trialware object is not readable
    2013-10-03 09:06:02.241 THREAD 12 FINER: Fail to create the license output directory: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license
    2013-10-03 09:06:02.241 THREAD 12 FINEST: Writing license to file: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\264CF0133F5859F66A85041B6684723D.slf
    2013-10-03 09:06:02.241 THREAD 12 FINEST: Writed trial license
    2013-10-03 09:06:02.241 THREAD 12 FINER: Fail to create the license output directory: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license
    2013-10-03 09:06:02.241 THREAD 12 FINEST: Writing license to file: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\264CF0133F5859F66A85041B6684723D_text.slf
    2013-10-03 09:06:02.241 THREAD 12 FINEST: Writed readable trial license
    2013-10-03 09:06:02.241 THREAD 12 FINEST: No trialware license object exists.
    2013-10-03 09:06:02.241 THREAD 12 FINEST: No license chains exist.
    2013-10-03 09:06:02.241 THREAD 12 FINE: Finished refreshing license files
    2013-10-03 09:06:02.241 THREAD 12 FINE: LicenseManager.checkLicenseState(). License files caches on disk
    2013-10-03 09:06:02.241 THREAD 12 INFO: License state check completed. Exiting
    2013-10-03 09:06:02.304 THREAD 12 SEVERE: FIPS mode configuration is false
    2013-10-03 09:06:02.335 THREAD 12 SEVERE: License state = SEPE_TRIAL
    2013-10-03 09:06:02.351 THREAD 12 SEVERE: License status on SEPM = Good
    2013-10-03 09:06:02.382 THREAD 12 FINE: reset agent grace status query =UPDATE SEM_AGENT SET IS_GRACE=0, TIME_STAMP=?, USN=? WHERE IS_GRACE=1 and DELETED =0
    2013-10-03 09:06:02.382 THREAD 12 SEVERE: resetAgentOfflineState=true
    2013-10-03 09:06:02.444 THREAD 12 INFO: use transport url:http://localhost:8014/secars/secars.dll
    2013-10-03 09:06:02.444 THREAD 12 SEVERE: ================== StartClientTransport ===================
    2013-10-03 09:06:02.444 THREAD 12 SEVERE: [12] Initializing Tomcat ClientTransport Key for Secars...
    2013-10-03 09:06:02.475 THREAD 12 FINEST: ProcessManager>> Unregistered the Process java.lang.ProcessImpl@4d83d6
    2013-10-03 09:06:02.507 THREAD 12 FINEST: ProcessManager>> Unregistered the Process java.lang.ProcessImpl@10a81d7
    2013-10-03 09:06:02.507 THREAD 12 FINE: Tomcat ClientTransport Key generated
    2013-10-03 09:06:02.522 THREAD 12 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2013-10-03 09:06:02.522 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2013-10-03 09:06:02.538 THREAD 12 SEVERE: startClientTransport>>start set agent offline
    2013-10-03 09:06:03.037 THREAD 12 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:0 commonclients:0
    2013-10-03 09:06:03.271 THREAD 12 FINE: Task scheduled
    2013-10-03 09:06:03.271 THREAD 12 SEVERE: Schedule is started!
    2013-10-03 09:06:03.318 THREAD 12 INFO: LiveUpdateTask>>checkLiveUpdateDisabledStatus>>Update SemServerState sucessfully, LiveUpdateDisabled= false
    2013-10-03 09:06:03.396 THREAD 12 SEVERE: SEPM Service started
    2013-10-03 09:06:04.737 THREAD 32 INFO: Initial UpdateGroups information
    2013-10-03 09:06:05.471 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=1
    2013-10-03 09:06:08.310 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:08.310 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:13.349 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:13.349 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:15.236 THREAD 39 FINE: unlockProcessState Done for
    2013-10-03 09:06:18.310 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:18.310 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:23.302 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:23.302 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:25.517 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:06:28.309 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:28.309 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:33.333 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:33.333 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:38.325 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:38.325 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:43.333 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:43.333 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:45.485 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:06:48.356 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:48.356 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:53.348 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:53.348 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:06:58.356 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:06:58.356 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:03.239 THREAD 33 FINE: temporary location does not exist. Nothing to do. Returning
    2013-10-03 09:07:03.239 THREAD 33 FINE: Schedule cleanup the ajaxswing temp folder successfully.
    2013-10-03 09:07:03.395 THREAD 27 FINE: doLicenseStateUnknownMail(). License State is good. No need to send email
    2013-10-03 09:07:03.411 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:03.411 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:05.501 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:07:08.418 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:08.418 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:13.427 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:13.427 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:14.612 THREAD 33 SEVERE:  in: com.sygate.scm.server.task.SecurityDataTask
    java.net.UnknownHostException: securityresponse.symantec.com
     at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:178)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:157)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:391)
     at java.net.Socket.connect(Socket.java:579)
     at java.net.Socket.connect(Socket.java:528)
     at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:378)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:473)
     at sun.net.www.http.HttpClient.<init>(HttpClient.java:203)
     at sun.net.www.http.HttpClient.New(HttpClient.java:290)
     at sun.net.www.http.HttpClient.New(HttpClient.java:306)
     at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:995)
     at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:931)
     at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:849)
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1299)
     at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:807)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:703)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:683)
     at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:52)
     at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:260)
     at com.sygate.scm.server.task.SecurityDataTask.processThreatCon(SecurityDataTask.java:180)
     at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:79)
     at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
     at java.util.TimerThread.mainLoop(Timer.java:555)
     at java.util.TimerThread.run(Timer.java:505)
    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:830)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:703)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:683)
     at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:52)
     at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:260)
     at com.sygate.scm.server.task.SecurityDataTask.processThreatCon(SecurityDataTask.java:180)
     at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:79)
     at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
     at java.util.TimerThread.mainLoop(Timer.java:555)
     at java.util.TimerThread.run(Timer.java:505)
    2013-10-03 09:07:14.644 THREAD 33 FINE: Starting LicenseManagerTask
    2013-10-03 09:07:14.644 THREAD 33 INFO: License state check started
    2013-10-03 09:07:14.644 THREAD 33 FINE: LicenseManager.checkLicenseState(). Initial state = SEPE_TRIAL
    2013-10-03 09:07:14.644 THREAD 33 INFO: License checksum unchanged. no check required
    2013-10-03 09:07:14.644 THREAD 33 FINE: LicenseTask completed
    2013-10-03 09:07:18.435 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:18.435 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:23.425 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:23.425 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:25.515 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:07:28.432 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:28.432 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:33.456 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:33.456 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:38.463 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:38.463 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:43.471 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:43.471 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:45.530 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:07:48.468 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:48.468 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:53.492 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:53.492 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:07:58.500 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:07:58.500 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:03.289 THREAD 27 FINE: doLicenseStateUnknownMail(). License State is good. No need to send email
    2013-10-03 09:08:03.508 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:03.508 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:05.536 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:08:08.519 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:08.519 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:13.527 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:13.527 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:18.536 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:18.536 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:23.549 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:23.549 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:25.548 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:08:28.559 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:28.559 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:33.567 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:33.567 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:38.577 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:38.577 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:43.584 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:43.584 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:45.550 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:08:48.592 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:48.592 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:53.600 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:53.600 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:08:58.607 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:08:58.607 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:03.274 THREAD 28 FINEST: ProcessManager>> Registered the Process java.lang.ProcessImpl@12eeba8
    2013-10-03 09:09:03.305 THREAD 27 FINE: doLicenseStateUnknownMail(). License State is good. No need to send email
    2013-10-03 09:09:03.367 THREAD 28 FINEST: ProcessManager>> Unregistered the Process java.lang.ProcessImpl@12eeba8
    2013-10-03 09:09:03.617 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:03.617 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:05.551 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:09:08.609 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:08.609 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:13.617 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:13.617 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:18.624 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:18.624 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:23.649 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:23.649 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:25.552 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:09:28.636 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:28.636 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:33.662 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:33.662 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:38.670 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:38.670 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:43.664 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:43.664 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:45.571 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:09:48.675 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:48.675 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:53.699 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:53.699 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:09:58.695 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:09:58.695 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:03.313 THREAD 27 FINE: doLicenseStateUnknownMail(). License State is good. No need to send email
    2013-10-03 09:10:03.718 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:03.718 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:05.559 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:10:08.726 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:08.726 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:13.733 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:13.733 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:18.741 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:18.741 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:23.752 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:23.752 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:25.566 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:10:28.757 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:28.757 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:33.764 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:33.764 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:38.772 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:38.772 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:43.780 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:43.780 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:45.605 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:10:48.787 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:48.787 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:53.795 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:53.795 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:10:58.802 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:10:58.802 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:03.264 THREAD 38 FINE: lockProcessState start for owner:LiveUpdateTask toWaitForUnlock:false
    2013-10-03 09:11:03.686 THREAD 38 FINE: markProcessState return state:1
    2013-10-03 09:11:03.686 THREAD 38 FINE: lockProcessState return state:1 for process owner:LiveUpdateTask toWaitForUnlock:false
    2013-10-03 09:11:03.701 THREAD 38 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:92720175C0A8020501444B4F7F290B0D, LiveUpdateDisabled= false
    2013-10-03 09:11:03.701 THREAD 38 INFO: LiveUpdateTask>> Retrying LiveUpdate...
    2013-10-03 09:11:03.701 THREAD 38 FINE: unlockProcessState to rollback.
    2013-10-03 09:11:03.701 THREAD 38 FINE: unlockProcessState is rolled back.
    2013-10-03 09:11:03.701 THREAD 38 FINE: unlockProcessState Done for 92720175C0A8020501444B4F7F290B0D (LiveUpdateTask)
    2013-10-03 09:11:03.717 THREAD 27 FINE: doLicenseStateUnknownMail(). License State is good. No need to send email
    2013-10-03 09:11:03.810 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:03.810 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:05.589 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:11:08.802 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:08.802 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:13.814 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:13.814 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:18.821 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:18.821 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:23.831 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:23.831 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:25.593 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:11:28.854 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:28.854 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:33.849 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:33.849 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:38.857 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:38.857 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:43.865 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:43.865 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:45.601 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:11:48.877 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:48.877 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:53.886 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:53.886 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:11:58.911 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:11:58.911 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:03.250 THREAD 38 FINE: lockProcessState start for owner:LiveUpdateTask toWaitForUnlock:false
    2013-10-03 09:12:03.265 THREAD 38 FINE: markProcessState return state:1
    2013-10-03 09:12:03.265 THREAD 38 FINE: lockProcessState return state:1 for process owner:LiveUpdateTask toWaitForUnlock:false
    2013-10-03 09:12:03.281 THREAD 38 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:92720175C0A8020501444B4F7F290B0D, LiveUpdateDisabled= false
    2013-10-03 09:12:03.281 THREAD 38 INFO: LiveUpdateTask>> Retrying LiveUpdate...
    2013-10-03 09:12:03.281 THREAD 38 FINE: unlockProcessState to rollback.
    2013-10-03 09:12:03.281 THREAD 38 FINE: unlockProcessState is rolled back.
    2013-10-03 09:12:03.281 THREAD 38 FINE: unlockProcessState Done for 92720175C0A8020501444B4F7F290B0D (LiveUpdateTask)
    2013-10-03 09:12:03.702 THREAD 27 FINE: doLicenseStateUnknownMail(). License State is good. No need to send email
    2013-10-03 09:12:03.905 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:03.905 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:05.611 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:12:08.912 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:08.912 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:13.920 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:13.920 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:18.951 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:18.951 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:23.943 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:23.943 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:25.612 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:12:28.966 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:28.966 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:33.958 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:33.958 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:38.981 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:38.981 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:43.975 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:43.975 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:45.613 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:12:48.983 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:48.983 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:54.079 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:54.079 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:12:58.993 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:12:58.993 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:13:03.252 THREAD 38 FINE: lockProcessState start for owner:LiveUpdateTask toWaitForUnlock:false
    2013-10-03 09:13:03.268 THREAD 38 FINE: markProcessState return state:1
    2013-10-03 09:13:03.268 THREAD 38 FINE: lockProcessState return state:1 for process owner:LiveUpdateTask toWaitForUnlock:false
    2013-10-03 09:13:03.268 THREAD 38 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:92720175C0A8020501444B4F7F290B0D, LiveUpdateDisabled= false
    2013-10-03 09:13:03.283 THREAD 38 INFO: LiveUpdateTask>> Retrying LiveUpdate...
    2013-10-03 09:13:03.283 THREAD 38 FINE: unlockProcessState to rollback.
    2013-10-03 09:13:03.283 THREAD 38 FINE: unlockProcessState is rolled back.
    2013-10-03 09:13:03.283 THREAD 38 FINE: unlockProcessState Done for 92720175C0A8020501444B4F7F290B0D (LiveUpdateTask)
    2013-10-03 09:13:03.704 THREAD 27 FINE: doLicenseStateUnknownMail(). License State is good. No need to send email
    2013-10-03 09:13:04.001 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:13:04.001 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:13:05.623 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:13:09.008 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:13:09.008 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:13:14.025 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:13:14.025 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:13:19.032 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:13:19.032 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:13:24.031 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:13:24.031 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
    2013-10-03 09:13:25.638 THREAD 32 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2013-10-03 09:13:29.039 THREAD 31 FINE: RequestHandlerCache >> No domains to refresh
    2013-10-03 09:13:29.039 THREAD 31 FINE: RequestHandlerCacheRefreshTask >> No admins to refresh
     

     



  • 10.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 01:55 AM

    How much disk space available in Drive ?

    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000

    Failed to connect to the server. Event ID 4096 / Java -1. Error writing to server

     

    Article:TECH158073 | Created: 2011-04-14 | Updated: 2012-08-18 | Article URL http://www.symantec.com/docs/TECH158073

     



  • 11.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 01:57 AM

    I've 120GB of free space on the drive



  • 12.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 03:04 AM

    This should be it

    Solution

     

    1. Browse to conf.properties by navigating through

    %Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties
    2. Edit Conf.properties
    3. Add scm.db.datasource= jdbc/metadatabase at the last line (There will be a space after the equal sign)
    4. Save the file

    Execute Management Configuration Wizard.

    Once the Management Configuration is complete. Symantec Endpoint Manager services would be started and you should be able to login to SEPM console.

     



  • 13.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 03:57 AM

    I don't have the Management Configuration Wizard.

     



  • 14.  RE: Symantec endpoint 12.1.3

    Posted Oct 03, 2013 04:08 AM

    For 2012 its here

    http://www.symantec.com/business/support/index?page=content&id=TECH203416



  • 15.  RE: Symantec endpoint 12.1.3

    Posted Oct 04, 2013 12:40 AM

    I've run the management configuration wizard but i'm still unable to log in the management console

     



  • 16.  RE: Symantec endpoint 12.1.3

    Posted Oct 07, 2013 01:01 AM

    I can't imagine that no one from symantec is able to help me. What support is they offering?

     



  • 17.  RE: Symantec endpoint 12.1.3

    Posted Oct 07, 2013 01:33 AM

    It's better you can open support ticket

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_t...

     



  • 18.  RE: Symantec endpoint 12.1.3

    Posted Oct 19, 2013 05:05 PM

    Have you been able to get this functioning?



  • 19.  RE: Symantec endpoint 12.1.3

    Posted Oct 21, 2013 06:11 AM

    Hi

    Repair and run Management Wizard

    Regards