Endpoint Protection Small Business Edition

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  • 1.  symantec endpoint causes internet explorer to crash.

    Posted Sep 12, 2011 03:59 AM
      |   view attached

    hello!

    our internet explorer ver.7 and 8 crashed intermittently after upgrading our sep11 to sep12...tried several times re-installing the sep but to no avail. our os is windows xp sp3...we cannot use another browser bec. our application is fully dependent on internet explorer...hope you can help me on this...pls. refer to the attached file for more details...thank you...



  • 2.  RE: symantec endpoint causes internet explorer to crash.

    Posted Sep 12, 2011 05:52 AM

    It looks like it could be a ADC Policy Problem.

    If you are using a policy for the IE which is a "not alloud" rule f.e. for some writing processes into it and the settings are "terminite process" than the functionality is "works as designed"



  • 3.  RE: symantec endpoint causes internet explorer to crash.

    Trusted Advisor
    Posted Sep 12, 2011 11:04 AM

    Hello,

    It is very important in your case, to check if this issue is occurying due to SEP or not.

    Question arises, why did this happen only after upgrading to  version 12.1 and why was this working with SEP 11??

    1) Could you let us know if there were anything else which were changed on your machine other than upgrade to SEP?

    2) How many machines is this issue occuring on ?

    3) What Software are you using?

    4) In what way is it using IE?

    5) Could you uninstall Network Threat Protection with Application and Device Control from the machine and check if that works?

    6) Symantec does not use IE other than Downloading definitions updates and so on.

    7) As Martin suggested, was there any ADC policy set up?

    8) If you could try uninstalling IE and reinstalling IE and check if your software works??

     

    Hope that helps!!



  • 4.  RE: symantec endpoint causes internet explorer to crash.

    Posted Sep 13, 2011 10:34 AM

    The scxpx86.dll seems to be associated with an older Client Firewall or Norton product. Was there one of these products installed on these systems at some time in the past?



  • 5.  RE: symantec endpoint causes internet explorer to crash.

    Posted Dec 29, 2011 06:08 AM

    Please add exception in Tamper Protection.

    Regards



  • 6.  RE: symantec endpoint causes internet explorer to crash.

    Posted Dec 29, 2011 06:14 AM

    Share the proper events of error with text

    Also exclude the scanning of IE in Centeralisation Exception list



  • 7.  RE: symantec endpoint causes internet explorer to crash.

    Posted Dec 29, 2011 09:59 AM

    Hello folks,

    Why are you commenting on a 3+ month old thread when the thread creator has never returned?