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Symantec Endpoint Client not showing in Manager

Created: 21 Feb 2013 • Updated: 27 Feb 2013 | 14 comments
This issue has been solved. See solution.

Symantec clients cannot be seen on sep manager console. We imported sylink file to one of clients.After that we have seen the client on sep manager but it disappeared again after a while. Meanwhile we saw the client IP, logon infrormation was incorrect. The client we tested begun to disappear. We have total 800 clients and we onlt could see 300 ones in console. Any help would be appreciatedcrying

Operating Systems:

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Ashish-Sharma's picture

Hi,

Are you using Image OS ?

SEPM version ?

Thanks In Advance

Ashish Sharma

 

 

Ashish-Sharma's picture

hi,

Are you using Clone OS ?

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

Thanks In Advance

Ashish Sharma

 

 

yilmazt's picture

Hi,

Thanks a lot for your help. I installed new package but it could not solve the problem. Is that repair operation still required ? Is it correcting something like different?

 

cheers

Ashish-Sharma's picture

Hi,

Is the client showing proper IP address in Help ->Troubleshooting ?

Client are showing green dot ?

You can follow steps one or two client as per artical and runy RepairClonedImage.exe r.

http://www.symantec.com/business/support/index?page=content&id=TECH163349

Thanks In Advance

Ashish Sharma

 

 

Sumit G's picture

Hello - Kindly check the client staus online/offline?

Regards

Sumit G.

Ashish-Sharma's picture

Hi,

 Windows 7 machines, Please check this

a. Disable the Windows Firewall or create exceptions for the ports on these machines to communicate to the SEPM http://www.symantec.com/docs/TECH163787

b. Disable the UAC (User Account Control) and restart the machine.

c. If that does not work, please provide us with sylink.log from one of those machine.

http://www.symantec.com/docs/TECH104758

Thanks In Advance

Ashish Sharma

 

 

Sumit G's picture

Try the below

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

 

Article:TECH105894  |  Created: 2008-01-12  |  Updated: 2013-02-08  |  Article URL http://www.symantec.com/docs/TECH105894

 

How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1

 

Article:TECH157585  |  Created: 2011-04-07  |  Updated: 2012-06-07  |  Article URL http://www.symantec.com/docs/TECH157585

Check Blog and try on one system

https://www-secure.symantec.com/connect/blogs/troubleshoot-method-offline-clients

 

Regards

Sumit G.

yilmazt's picture

hi,

as you may see in the attachement, symantec coluld take all the updates regarding schedule the only problem is we cannot see in the sep console...

SEP.png
yilmazt's picture

Hi,

We installed the client from image as cloned. It could not be seen on sep manager. We impored and applied sylynk.xml already to the client. After that we could  see it in sep manager, but, as you may see in the attachment machine IP and logon name seems wrong on Sep manager. After 1-2 hours this client disappears from sep manager. We have these problems.

Which solutions you suggested above should we apply to solve this problem?

Any help would be much appreciated

Thanks in advance

Kind Regards

Yilmaz

ek.png
Ashish-Sharma's picture

Hi,

Edit

You can apply

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

 

 

 

Thanks In Advance

Ashish Sharma

 

 

SOLUTION
Rafeeq's picture

Follow this document

 

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349
SameerU's picture

Hi

Can you please let me know whether these systems are imaged one ?

Regards