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Symantec endpoint clients 12xx win 7 64 bit not getting updated

Created: 03 Dec 2012 | 3 comments
biju.bala's picture
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I have few laptops running Win 7 x64 and have installed x64 version of Symantec 12x but i find that the clients dont get updated although the server having latest definition update and even if we select the client and do an update content. Please advice solution. Thanks

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Mithun Sanghavi's picture

Hello,

I would request you to try disabling the UAC on the Windows 7 machines, restart the machine and check again.

Also, check this Thread with Similar Issue:

https://www-secure.symantec.com/connect/forums/x64-sep-121-client-will-not-update-virus-definitions

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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ManishS's picture

Hello,

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/business/support/index?page=content&id=TECH105894

Symantec Endpoint Protection clients do not get definition updates after resuming from sleep mode

http://www.symantec.com/business/support/index?page=content&id=TECH177130

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions

http://www.symantec.com/business/support/index?page=content&id=TECH166923

Thanks In Advance.

Manish

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

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biju.bala's picture

Symantec Support assisted in correcting  wrong proxy setting on the server which was causing the issue.Thanks to all

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