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Symantec endpoint clients 12xx win 7 64 bit not getting updated

Created: 03 Dec 2012 | 3 comments

I have few laptops running Win 7 x64 and have installed x64 version of Symantec 12x but i find that the clients dont get updated although the server having latest definition update and even if we select the client and do an update content. Please advice solution. Thanks

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Mithun Sanghavi's picture

Hello,

I would request you to try disabling the UAC on the Windows 7 machines, restart the machine and check again.

Also, check this Thread with Similar Issue:

https://www-secure.symantec.com/connect/forums/x64-sep-121-client-will-not-update-virus-definitions

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

W007's picture

Hello,

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/business/support/index?page=content&id=TECH105894

Symantec Endpoint Protection clients do not get definition updates after resuming from sleep mode

http://www.symantec.com/business/support/index?page=content&id=TECH177130

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions

http://www.symantec.com/business/support/index?page=content&id=TECH166923

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

biju.bala's picture

Symantec Support assisted in correcting  wrong proxy setting on the server which was causing the issue.Thanks to all