Endpoint Protection

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  • 1.  Symantec Endpoint Embedded Database and Manager not starting

    Posted Mar 05, 2013 10:51 PM

    Having problem starting both these services..

    Below are the catalina.out and scm-server-0.log

    Hope someone can help.. thanks.

    -------------------- scm-server-0.log -------------------------

     

    2013-03-06 11:05:07.872 SEVERE: ================== Server Environment ===================
    2013-03-06 11:05:07.873 SEVERE: os.name = Windows Server 2008
    2013-03-06 11:05:07.874 SEVERE: os.version = 6.0
    2013-03-06 11:05:07.874 SEVERE: os.arch = x86
    2013-03-06 11:05:07.874 SEVERE: java.version = 1.6.0_24
    2013-03-06 11:05:07.874 SEVERE: java.vendor = Sun Microsystems Inc.
    2013-03-06 11:05:07.875 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2013-03-06 11:05:07.875 SEVERE: java.vm.version = 19.1-b02
    2013-03-06 11:05:07.875 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
    2013-03-06 11:05:07.876 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-03-06 11:05:07.876 SEVERE: java.user = null
    2013-03-06 11:05:07.876 SEVERE: user.language = en
    2013-03-06 11:05:07.877 SEVERE: user.country = US
    2013-03-06 11:05:07.877 SEVERE: scm.server.version = 11.0.7000.975
    2013-03-06 11:05:07.897 SEVERE: Unknown Exception
    org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:309)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:83)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
    at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
    at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
    at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
    at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
    at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
    at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
    at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
    at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
    at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
    at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
    at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
    ... 32 more

     

     

    -------------------- catalina.log-----------------------

     

    [TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:323)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:83)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
     

     

     



  • 2.  RE: Symantec Endpoint Embedded Database and Manager not starting

    Posted Mar 05, 2013 10:56 PM

    Hi,

    Please Provide Some Information .

    How many Disk Space Available in drive ?

    Verify communication to the embedded (Sybase) database.
    Verify that the "Symantec Embedded Database" service is running and that the "dbsrv9.exe" process is listening on TCP port 2638.

    • Test the ODBC connection.
      1. Click Start> Control Panel
      2. Open Administrator Tools
      3. Double-click Data Sources (ODBC)
      4. Select the System DSN tab
      5. Double-click the SymantecEndpointSecurityDSN and go through the wizard to ensure the following settings:
        • Name: SymantecEndpointSecurityDSN
        • Description:<Anything>
        • Server: Servername\InstanceName (Can be blank as it is localized, otherwise specify default "sem5")
        • Login ID: dba
        • Password: <password>

          Note: If the “Encrypt password” box on the Login tab is not checked, your password will be stored as plain text in the Windows registry.

           

      6. Leave the default settings for the remaining items and click Finish
      7. Click Test Data Source, and verify that it states "Success"
      8. Click OK

    http://www.symantec.com/business/support/index?pag...



  • 3.  RE: Symantec Endpoint Embedded Database and Manager not starting

    Posted Mar 05, 2013 11:21 PM

    Hi,

    Have you tried with reboot server.



  • 4.  RE: Symantec Endpoint Embedded Database and Manager not starting

    Posted Mar 05, 2013 11:46 PM

    hard disk space is more than adequate. I still have 500GB free space at least.

    the embedeed database refuse to start up. once started, the event viewer will trigger with:

     

    The description for Event ID 1 from source ASA 9.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
     
    If the event originated on another computer, the display information had to be saved with the event.
     
    The following information was included with the event: 
     
    ASANYs_sem5
    Could not start server
     
     


  • 5.  RE: Symantec Endpoint Embedded Database and Manager not starting

    Posted Mar 05, 2013 11:46 PM

    yes. have restarted it. 



  • 6.  RE: Symantec Endpoint Embedded Database and Manager not starting

    Posted Mar 05, 2013 11:55 PM

    Hello

    Try to repair SEPM for add/remove programs.



  • 7.  RE: Symantec Endpoint Embedded Database and Manager not starting

    Posted Mar 05, 2013 11:56 PM

    Hi,

    Check the services are running or not.

    Please check with below article.

    https://www-secure.symantec.com/connect/forums/symantec-embedded-database-not-starting