Endpoint Encryption

It seems that this version (11) doesn't have a "low" administrator account to get users up and running when off-line. We have administrators and network techs (help desk) that will need to access this function on the server but don’t have access (we don’t allow techs to have access to the servers).  Is there a web or a remote console that can be used with the Helpdesk part of it?  

Have you tried this -

Give them user rights to the MMC snap-in but mask that via Powershell or other scripting tools in a GUI, that hides the fact that it is accessing the server.

On a workstation all you need to run the MMC Help Deskt snap in --- is the MGMT Agent and the Help Desk msi ---

use your scripting tools to house that in a program that brokers the transaction via a GUI based prompt.

The really nice thing here is SEE ver 11 has a CLI tool builtin just like the older PGP encrypted clients --- if you set the appropriate level of access to those components you can remote manage all these clients as long as they are on line - if its a communication issue that is time when the commands would need to be from the server - to unlock the client.