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Symantec Endpoint Encryption One Time Password

Created: 19 Jan 2011 | 3 comments

Hi All,

Need help if possible.  I'm wanting to roll out the one-time password install to our helpdesk so they can help users that have issues when they call.  Only thing is when I install the Framework.msi and one time password.msi files onto their machines it then asks for the SA SQL password when accessing it via an MMC.

I don't want to give the helpdesk staff the SA password and their network accounts do not have permission to access the server.

Any ideas on how I can roll out the one-time password install to the helpdesk without giving them higher admin rights or the SA password?

Thank you,


Comments 3 CommentsJump to latest comment

VSK's picture


Please  see  this:

Granting Access to the One Time Password (OTP) Help Desk utility without sharing AdamAdmin credentials or granting full control


netw0rkm0nkey's picture

Hi Vishal,

Thanks for this.  Do you happen to know how I would create the connection?  Is this a firewall rule at all?

Kind regards,


  1. Create a connection to the localhost on port 389 (default), connected to the Symantec Endpoint Encryption instance with administrative privileges.