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Symantec Endpoint Encryption on Win 7 b4 bit

Created: 02 Aug 2012 | 8 comments

I have a Dell Latitude win Win 7 64 bit - which was encrypted with SEE 2011 v8.  The drive encrypted, but now I need to decrypt - I am getting a message for the full disk that shows encrypted:

this hard disk cannot be decrypted

What is going on?

I have two other Dell laptops with XP sp3 that were encrypted with the same version of SEE and are now decrypting.

Any idea?

Thanks

Kim

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MC_SRNS's picture

1.) Solid state self-encrypting drive?

2.) what is the Dell Latitude model number E6520, E4310 etc.?

3.) what is the SEE Version 8.00, 8.20 etc.? 

kfell's picture

1 - no - not sold state drive

2 - E6420

3 - 8.2.0

 

Kim

kfell's picture

I swear - I can't type - the drive is not a solid state drive

kfell's picture

I just took the drive out and it says

 

"Self Encrypting Drive"

 

Whoa - very wild - so what's the next step?

 

Kim

MC_SRNS's picture

yeah SEE won't work with a self-encrypting drive.  since it's already a self-encrypted there's nothing you can do with SEE.  is there a government or other "compliance" reason that your laptops have to have hard-disk encryption?

MC_SRNS's picture

i've had a few users order the self-encrypting drives, and we've had to replace them with non-self encrypting drives.

kfell's picture

that's what we are trying to determine now - thanks for the heads up though - that helped me alot. 

Kim