Symantec Endpoint Full Scan stops in VISTA 64 bit
I'm having trouble running a full scan in Symantec Endpoint. The problem I'm having is that when I start a full scan, the scan runs for more than 20 minutes, but I get a message indicating that the operating system stopped the program.
The os is vista home premimum service pack 1.
I have previously downloaded the removal tool to completly remove endpoint and did a reinstall.
Here is the operating system error message
Title bar: Microsoft Windows
Text: Syantec AntiVirus stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
Buttons: Close
Any suggestions / guidance?
thank you.
John
Attached is output from mbam
I ran Sophos Anti Rootkit but I don't see a log file
Comments
Scan Vista 64 Bit
Have you checked the power option settings for this Vista machine?. May be we can then try narrowing dowwn to the root cause.
Thanks & Regards Sandip C Sali
what's the SEP version?
what's the SEP version?
power options are set to
power options are set to balanced.
sep version is 11.0.4000.2295
upgrade to RU5 first. You are
upgrade to RU5 first. You are 3 versions behind.
I assume running live update
I assume running live update does not upgrade to ru5.
Are there detailed steps for the up.
This is the dod employee client/standalone installation, on my home computer. It appears I need the serial number.
Yes LU will not upgrade the
Yes LU will not upgrade the product.
Yes you need to get the serial no download it.
Title: 'Installing an unmanaged Symantec Endpoint Protection 11.x client'
Document ID: 2008031116161648
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008031116161648?Open&seg=ent
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
If you have it from your IT
If you have it from your IT department then please ask them for an updated version.
Use the upgrade patch You can
Use the upgrade patch
You can try to patch it to the latest version by running the following exe
ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_protection/11.0/updates/SEP32_2295To333_clientMSPMSI.exe
This doesn't require serial number
Would you like to reply?
Login or Register to post your comment.