Hola ayuda por favor mis clientes no actualizan incluyendo el GUP , reinstalamos consola a la version 12.1.6 y los clientes 12,1,5

ya subi el cache a 2048 y sigo sin actualizar

anexo archivo debug.log

tengo 32 gups y una consola con 2000 clientes 

gracias

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error_guproxy.docx   14 KB 1 version

Enable sylink debugging on one affected client and post the log here for review

Enable sylink debugging for Endpoint Protection clients

2015/06/11 20:47:50.895 [1396:2464] GUProxy - Error: FreeCacheEntry called on an entry in use

From the log, it looks like the cache size might occationally be getting full, preventing the GUP from downloading new updates requested by the clients.

If your clients are set to download the updates everyday (once or several times), then change the following setting in the live update policy.

Delete content update if unused = 2 days.

Note: Do not confuse the above settings to the number of content revision kept by the SEPM. The GUP simply download the definitions requested by the clients and keep a copy of it in the "SharedUpdates" folder to serve request, if any, for same file in future. The GUP doesn't have the ability to merge definitions or to create delta definition. As a client (which is communicating with SEPM) will try to download only the latest definition available with SEPM, keeping the older definitions on the GUP is unnecessary and waste of space on the cache.

Maximum disk cache size for content updates = 4096

Note: As now-a-days the size of 1 full definition is around 1 GB. Hence keeping enough space to accomodate atleast 2 Full definitions and some delta definitions is necessary.

Also, consider keeping as many definition as possible in the SEPM server.

hola te anexo el archivo sylink debug

mucho agradecere tus comentarios al respecto

gracias

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Sylink_2.rar   12 KB 1 version

What is the value of Randomization window you have set?

the default is 5 mins, seems like you have increased it and thats why the contents are timing out. Can you put back to 5 mins and check?

You have made it to 30 mins as per logs, is that true?

06/12 17:35:36.447 [4128] Random delay window: 0hour 30min 0sec 

Randomizing content downloads from the default management server or a Group Update Provider
https://support.symantec.com/en_US/article.HOWTO55175.html#v38765365

hola gracias a todos pero sigo con el mismo problema 

Rafeeq ya reconfigure el Random delay window a 5 minutos

Pregunta como puedo verificar si el puerto 2967 esta abierto del GUP a los clientes, 

estoy sospechando que este puerto esta cerrado

gracias

hola, yo tengo el mismo problema. Alguna solucion ?

Ninguna por el momento estoy en espera de los comentarios de Brian o de alguien mas

por el momento sigo trabajando con algunos avances aunque lento

To check if the GUP is functional and to check if the port2967 is open try to open the following link (preferablly from a client PC that should take updates from the GUP). If everything is fine, you should be able to download a file named "contentInfo.txt

http://<GUP-IP>:2967/content/ContentInfo.txt 

Reference: How to quickly test SEP client to GUP and GUP to SEPM communication
http://www.symantec.com/docs/TECH153328