Hi Dude,

Please follow the below steps..

1) Go to Settings> Control Panel> Administrative tools >Data Source [ODBC]    select System DNS > Double Click SymantecEndpointPointSecurityDSN    Click on login tab    In User ID type " dba "    In password type the SEPM console login password " symantec " [we use symantec as password] 

2) Click on Databse Tab >    In server name type FQDN of the SEP server [In our case we use workgroup so enter only machine name " poinmspatch2k3 " ]    In Databse name type " SEM5 " 

3) Go to Network Tab >     Select TCP/IP and type " host=172.25.x.x " [IP address of the server]    Click on Test Connection button and it will display “ Connection succeeded ” 

4) Now go to IIS >    Expand Application Pools > Select DefaultApppool > Right Click on DefaultAppPool > Properties >     Go to Identity Tab > Select the Predifined option > Bydefault it is having Network Service > Change it to Local System > Click on apply > it will prompt for a message     >Click yes.Close the IIS window. 

5) Go to start > Run > type IISRESET.     It will restart the IIS services    Now try to login to the SEPM with the username and password and it will work now.

Regards,

SAM

You aren't running the Mr2, Isn't it?

Anyway, Start with this.

Hi Sam_Shaikh,

thanks for the steps.i followed but i got "Connection failed:database not found".

Under database tab ->database name:sem5

->database file:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db .

One more thing,i selected custom web site for IIS and default symantec database during setup.

anything i can check?

Thankss

Hi sam_shaikh,

finally,i able to get ODBC “ Connection succeeded ”.However i still encounters the same issue. I have reinstalled IIS and SEPM but no help..Please kindly alighten me.thankss..

Hi,

Please use default website instead of custom webite while doing installaion.

Also use the steps which Sandeep from symantec have recommended after you got connction tested successful.

Do let me know..

Rgrds,

SAM

Hi sam_shaikh,

i will follow ur instructions..i am curious....previously i installed as per normal into Win XP Pro with my current settings..everything works.....now i'm installing to Production server (Win 2K3 DC)...is there any difference between xp and w2k3?

Hi,

Yes, installation differs on Win XP and Win 2003 server.

Rgrds,

SAM

hi sam,

i reinstalled using default website & edit the GPO but issue persist.Anything i can check? Home page still show "The webpage require to logon HTTP403".

i suspect it is permission issue..but not too sure where to assign the permission..any solutions?thanks alots.

hi sam,

do u know which file is used to load home,monitor & reports pages?

Hi,

I think u now need to contact symantec technical support and launch a case for teh same..

http://www.symantec.com/business/support/contact_techsupp_numbers.jsp?pid=54619

Please keep your certificate ready as they will ask you the details in certificate.

Rgrds,

SAM

if you are being prompted to logon when you login to SEPM, do you have anonymous access enabled in IIS?

Hi Paul,

yes i have enabled anonymous access in IIS.

Hi Paul,

is there anything i can check?

Thanks 

on the SEPM, can you get to http://localhost/reporting ?

hi paul,

it shows "The webpage declined to show this webpage HTTP 403 This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage."

i find it's strange...i installed SEPM on VMWare running W2K3 and it's working(fresh installation). somehow,thie production server wont work..very headache..

Compare your permissions from the VM to the non-working SEPM on the following folders:

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting

hi paul,

both permissions are the same.I can logon to reporting at VM but not for non working SEPM server.

any more solutions?Thanks

hi paul,

is it necessary to restart the server after installation of SEPM? FYI,i did not restart.

ahtshun,

This looks a lot like an issue I was having. Try this link:

https://forums.symantec.com/syment/board/message?board.id=endpoint_protection11&thread.id=6584&view=by_date_ascending&page=2

Once I changed that setting to "local system" and restarted, I was able to see the contents of those 3 tabs. Hope this helps.

The fix:

Adminstrative Tools > Data Sources (OBDC) > System DSN > Configure > Database > Server Name

fixed my problem to the  "Unable to communicate with reporting component" error message.

on our

Dell PowerEdge SC1430 

PDC Windows 2003 Server SBS R2 SP2

w/ SQL Server 2005

Thanks in advance,

Bradford Giosa 

The Neon Edge, Inc. 

www.glowshiftdirect.com | www.ledunderbody.com

I had a similar issue.  Under IE, select Connections, Lan Settings, check the Bypass proxy server for local addresses.

In my situation uninstalling Java solved the issue.

Install java again by connecting to default SEPM website.