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Symantec endpoint manager services will not start

Created: 03 Dec 2012 • Updated: 03 Dec 2012 | 11 comments

currently im trying to free up some space on the server im looking after and realise i have got alot of the definitions building up alot of space

but to do that i need to access the endpoint protection manager. problem is the service to run the application wont stay on it seems to keep dropping off everytime i try starting the symantec management client. 

the log in is local to the machine so im assuming i dont need to input a domain for this server. 

any ideas ?

Comments 11 CommentsJump to latest comment

W007's picture

Hello,

can you pass on the scm-server-0.log, this is located at tomcat\logs\ folder of SEPM installed directory

Disk Space Management procedures for the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH96214

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

GeoGeo's picture

Have you tried running a repair on the manager?

Add/Remove programs highlight SEPM and click change then repair?

Please review ideas and vote there could be something useful :)

https://www-secure.symantec.com/connect/security/ideas

Clixomega's picture

I havent done that just yet will try but will i be required to restart if i do as i cant do that currently until out of hours

GeoGeo's picture

A repair shouldn't require a reboot.

Please review ideas and vote there could be something useful :)

https://www-secure.symantec.com/connect/security/ideas

Clixomega's picture

tried that still didnt work services still havent started once i start it manually still seems to be dropping off

Ashish-Sharma's picture

Hi,

can you pass on the scm-server-0.log

Thanks In Advance

Ashish Sharma

Rafeeq's picture

that log is from 11-17 is that the latest log you have?

Clixomega's picture

seems company has given in to getting system upgraded which should amend the issue thats for the assistance !

W007's picture

HI,

You can follow Disater recovery process

Symantec Endpoint Protection 11.x: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH102333

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160736

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

pete_4u2002's picture

the errors are listed till 20th however i could only see issues related to scheduled reporting task.

can you try to restart SEPM servie and pass on the logs when it stops?