Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Symantec endpoint manager Stats

Updated: 21 May 2010 | 3 comments
Sheldon D'souza's picture
0 0 Votes
Login to vote

Okay the manager console is showing wrong stats. The antivirus and intrusion signatures show the correct current version but the distribution to the computer graph is showing outdated ones.

 

As a result, i have antivirus, intrusion prevention outdated signature and some computers are also getting scan failures. I have zero idea what going on.

 

The clients perfectly show in the console with green dot and they also have a green dot on their system tray. The client machines shows all updated information and signatures.

 

So signatures are distributed but the graph in the console and stats are wrong.

Scan failure show some machine never scanned but on the clients it has.

 

Its difficult to keep track on client if the console shows wrong info

 

All services of symantec on the server are running

SQL server has no problems running fine

 

Please advice. 

Comments

Sheldon D'souza's picture
20
Oct
2008
0 Votes 0
Login to vote

Anyone who knows what to do

David-Z's picture
20
Oct
2008
0 Votes 0
Login to vote

It may be in your best interest to log a case with Symantec Support for additional assistance with this issue.

 

http://www.symantec.com/enterprise/support/contact_techsupp_static.jsp

 

-or-

 

https://mysupport.symantec.com/

 

Hope that helps!

BTIT's picture
09
Mar
2009
0 Votes 0
Login to vote

Any updates on this issue to

Any updates on this issue to share?