Symantec Endpoint Manager - Unexpected server error logging into manager console

Updated: 21 May 2010 | 15 comments

Pabst

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This issue has been solved. See solution.

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MicrosoftInternetExplorer4

I recently installed Symantec Endpoint Manager ver. 11.0.5002.333, went through the wizard and deployed the clients everything was going smoothly for about 2 weeks until I noticed the green dot on my Symantec shield had disappeared. I checked the server, all services were running, tried logging in and received a “Unexpected Server Error” I tried restarting the Symantec services and while they restart successfully I still get the same error while trying to log into the Manager console. I was able to get some down time this morning and restarted the server… still no luck. Here are some log files, hopefully someone can point me in the right direction.

Localhost_scm_log.2010-02-15.txt

2010-02-15 07:26:17 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-15 07:26:18 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-15 09:04:58 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

Localhost_scm_log.2010-02-16.txt

2010-02-16 07:30:16 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:30:17 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:30:18 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:43:01 WebappLoader[]: Deploying class repositories to work directory D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\work\scm\localhost\_

2010-02-16 07:43:01 WebappLoader[]: Deploy JAR /WEB-INF/lib/jcommon-0.9.5.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jcommon-0.9.5.jar

2010-02-16 07:43:01 WebappLoader[]: Deploy JAR /WEB-INF/lib/jfreechart-0.9.20.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jfreechart-0.9.20.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/jslic.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jslic.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common-res.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common-res.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server-res.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server-res.jar

2010-02-16 07:43:03 ContextConfig[]: Added certificates -> request attribute Valve

2010-02-16 07:43:03 StandardManager[]: Seeding random number generator class java.security.SecureRandom

2010-02-16 07:43:03 StandardManager[]: Seeding of random number generator has been completed

2010-02-16 07:43:03 StandardWrapper[:default]: Loading container servlet default

2010-02-16 07:43:03 StandardWrapper[:StartupServlet]: Marking servlet StartupServlet as unavailable

2010-02-16 07:43:03 StandardContext[]: Servlet threw load() exception

javax.servlet.ServletException: Wrapper cannot find servlet class com.sygate.scm.server.servlet.StartupServlet or a class it depends on

at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:836)

at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)

at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)

at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)

at org.apache.catalina.core.StandardService.start(StandardService.java:450)

at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)

at org.apache.catalina.startup.Catalina.start(Catalina.java:484)

at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)

at org.apache.catalina.startup.Catalina.process(Catalina.java:134)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

----- Root Cause -----

java.lang.ClassNotFoundException: com.sygate.scm.server.servlet.StartupServlet

at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1541)

at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)

at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:830)