Endpoint Protection

Hello, we have recently upgraded Symantec Antivirus 10 to Symantec Endpoint protection 11 and distributed a a preconfigured install client  package to the end users.
However, when I use the client section in Symantec Antivirus management console to confirm that all users have upgraded and report to the server I can tell that some client machines are missing.

The peculiar thing is that I have confirmed and even reinstalled some of the clients and it seems all fine with the exception that they are still not recognized by the server.
Is this problem familiar and how can I make sure that all clients are properly upgraded?

Hi andersbiro,

You can generate reports as follows:

You can use find unmanaged computer tool for this
Best Practices: When to use the "Find Unmanaged Computers" or "Unmanaged Detector" features in Symantec Endpoint Protection 11.0
 

Some machines might not yet registering with the SEPM. you can check the installation log from the path you specified in the installation package.

Cheers,
Ef

Hello.

This might be a usefull link:

http://www.symantec.com/connect/articles/troubleshooting-client-commuincation

Thank you, the main problem is however that the clients are supposed to be managed since they all share the same preconfigured managed package. The few ones that I discovered did seem to contact the server at the installation log which makes it even more peculiar that they do not show up.

Thank you, it turned out the missing clients somehow ended up in the wrong group but has now been corrected so the issue is dealt with.