Symantec Endpoint protection 11 clients do not show up?
Updated: 23 May 2010 | 6 comments
This issue has been solved. See solution.
Hello, we have recently upgraded Symantec Antivirus 10 to Symantec Endpoint protection 11 and distributed a a preconfigured install client package to the end users.
However, when I use the client section in Symantec Antivirus management console to confirm that all users have upgraded and report to the server I can tell that some client machines are missing.
The peculiar thing is that I have confirmed and even reinstalled some of the clients and it seems all fine with the exception that they are still not recognized by the server.
Is this problem familiar and how can I make sure that all clients are properly upgraded?
Discussion Filed Under:
Comments
You can use find unmanaged
You can use find unmanaged computer tool for this
Best Practices: When to use the "Find Unmanaged Computers" or "Unmanaged Detector" features in Symantec Endpoint Protection 11.0
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Thank you, the main problem
Thank you, the main problem is however that the clients are supposed to be managed since they all share the same preconfigured managed package. The few ones that I discovered did seem to contact the server at the installation log which makes it even more peculiar that they do not show up.
Hi andersbiro, You can
Hi andersbiro,
You can generate reports as follows:
Thank you, it turned out the
Thank you, it turned out the missing clients somehow ended up in the wrong group but has now been corrected so the issue is dealt with.
Hello
Some machines might not yet registering with the SEPM. you can check the installation log from the path you specified in the installation package.
Cheers,
Ef
Troubleshooting client communication
Hello.
This might be a usefull link:
http://www.symantec.com/connect/articles/troubleshooting-client-commuincation
Would you like to reply?
Login or Register to post your comment.