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Symantec Endpoint protection 11.0

Created: 28 May 2012 | 3 comments

We have Endpoint manager with clients, when i try to install Endpoint protection client, its keep getting roll back after install, i check is there any existing third party antivirus are there i could not find anyone.

it seems there is a virus already there in that client, please let me know is there any possible that i could make a bootable disk with antivirus application boot with that cd and scan the hold system?

please let me know as soon as possible?>???????????????? very urgent.



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Mithun Sanghavi's picture


Could you upload the SEP_Inst.log from the client machine, for indepth analysis.

In case of Suspicious Activity like Virus, I would suggest you to  -

1) Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

2) Run the SERT (Symantec Endpoint Recovery Tool) 

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions


Also, check: Is your system infected? Symantec tools to help clear an infection

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

NRaj's picture

You can use the below tool to clean the threat

Then try an installation.

Simpson Homer's picture

Also check if you have any previously installed AV that may be affecting 

Clear all the old AV's files and folders. Run the Symantec Support Tool and check for the logs.

If still nothing Call Support!