Symantec Endpoint Protection 11.0.5XXX.333: Virus definition update using Intelligent Updater.

Updated: 06 Sep 2010 | 5 comments

bc.hong

0 0 Votes

I encounter a problem when updating Symantec Endpoint Protection 11.0.5XXX.333 client using Intelligent Updater. The virus definition does not updated. Intelligent Updater prompt a message said the updating is successful but when I check, the virus definition still show outdated. Definition I used is from Symantec Website. The executable file name is "20100906-024-v5i32.exe". and the log message that I get in "Log.IntelligentUpdater.txt" after executing Intelligent Updater are:

Tue Sep 07 13:05:04 2010 : ******************************************************************

Tue Sep 07 13:05:05 2010 : Starting Intelligent Updater - Version 5.1.0.9

Tue Sep 07 13:05:05 2010 : ******************************************************************

Tue Sep 07 13:05:05 2010 : AUTH SYMSIGNED BEGIN: Started.

Tue Sep 07 13:05:05 2010 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Tue Sep 07 13:05:05 2010 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Tue Sep 07 13:05:05 2010 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Tue Sep 07 13:05:05 2010 : IU RES SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the iuResource.dll

Tue Sep 07 13:05:05 2010 : IU RES LOAD: Successfully loaded the resource file..

Tue Sep 07 13:05:05 2010 : IU MODE: IU is running is FULL mode.

Tue Sep 07 13:05:07 2010 : CONFIG LOAD SUCCESS: Successfully loaded the configuration file: iuConfig.xml.

Tue Sep 07 13:05:07 2010 : IU INFO: File-name : 20100906-024-v5i32.EXE

Tue Sep 07 13:05:07 2010 : IU INFO: Creation-date : 20100906

Tue Sep 07 13:05:07 2010 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

Tue Sep 07 13:05:07 2010 : Entry details:

Tue Sep 07 13:05:07 2010 : Update-File: VIRSCAN.zip

Tue Sep 07 13:05:07 2010 : Update-Desc: Virus Definitions

Tue Sep 07 13:05:07 2010 : Auth DLL Name: SAVIUAuth

Tue Sep 07 13:05:07 2010 : Auth DLL Location: local

Tue Sep 07 13:05:07 2010 : Auth Content-Type: virus definitions x32

Tue Sep 07 13:05:07 2010 : Deploy Content-Type: virus definitions x32

Tue Sep 07 13:05:07 2010 : Deplo DLL Name: SAVIUDeploy

Tue Sep 07 13:05:07 2010 : Deploy DLL Location: local

Tue Sep 07 13:05:07 2010 : AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth

Tue Sep 07 13:05:07 2010 : REG SUCCESS: Success while opening key

Tue Sep 07 13:05:07 2010 : REG SUCCESS: Success while fetching the path for DLL : C:\Program Files\Symantec\Symantec Endpoint Protection\IU\LuAuth.dll

Tue Sep 07 13:05:07 2010 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SAVIUDeploy

Tue Sep 07 13:05:07 2010 : REG SUCCESS: Success while opening key

Tue Sep 07 13:05:07 2010 : REG SUCCESS: Success while fetching the path for DLL : C:\Program Files\Symantec\Symantec Endpoint Protection\IU\DefUDply.dll

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED BEGIN: Started.

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the authorization dll C:\Program Files\Symantec\Symantec Endpoint Protection\IU\LuAuth.dll

Tue Sep 07 13:05:07 2010 : AUTH LOAD SUCCESS: Successfully loaded the authorization dll - C:\Program Files\Symantec\Symantec Endpoint Protection\IU\LuAuth.dll

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED BEGIN: Started.

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Tue Sep 07 13:05:07 2010 : DEPLOY SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the deployment dll C:\Program Files\Symantec\Symantec Endpoint Protection\IU\DefUDply.dll

Tue Sep 07 13:05:07 2010 : DEPLOY LOAD SUCCESS: Successfully loaded the deployment dll - C:\Program Files\Symantec\Symantec Endpoint Protection\IU\DefUDply.dll

Tue Sep 07 13:05:07 2010 : AUTHORIZATION SUCCESSFUL: VIRSCAN.zip is successfully authorized for deployment.

Tue Sep 07 13:05:07 2010 : DEPLOY PATH SUCCESS: VIRSCAN.zip will be deployed at location C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\tmp7bbf.tmp

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED BEGIN: Started.

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Tue Sep 07 13:05:07 2010 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Tue Sep 07 13:05:07 2010 : UNRAR LOAD SUCCESS: Successfully loaded the UNRAR DLL.

Tue Sep 07 13:05:07 2010 : UNRAR OPEN SUCCESS: Success opening RAR file VIRSCAN.zip

Tue Sep 07 13:05:14 2010 : UNRAR EXTRACT SUCCESS: Succesfully extracted VIRSCAN.zip to C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\tmp7bbf.tmp

Tue Sep 07 13:05:16 2010 : POST PROCESS SUCCESS: Successfully performed post processing for VIRSCAN.zip

Tue Sep 07 13:05:16 2010 : Calling ReleaseInstance() on the object of IIntelligentUpdaterDeploymentManager2.

Tue Sep 07 13:05:16 2010 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

Tue Sep 07 13:05:16 2010 : Entry details:

Tue Sep 07 13:05:16 2010 : Update-File: VIRSCAN.zip

Tue Sep 07 13:05:16 2010 : Update-Desc: Virus Definitions

Tue Sep 07 13:05:16 2010 : Auth DLL Name: ISAuthDLL

Tue Sep 07 13:05:16 2010 : Auth DLL Location: local

Tue Sep 07 13:05:16 2010 : Auth Content-Type: virus definitions x32

Tue Sep 07 13:05:16 2010 : Deploy Content-Type: virus definitions x32

Tue Sep 07 13:05:16 2010 : Deplo DLL Name: ISDeployDLL

Tue Sep 07 13:05:16 2010 : Deploy DLL Location: local

Tue Sep 07 13:05:16 2010 : AUTH DLL LOCATION: IU will read the DLL location from registry - ISAuthDLL

Tue Sep 07 13:05:16 2010 : REG SUCCESS: Success while opening key

Tue Sep 07 13:05:16 2010 : REG FAILURE: Failed while reading the value for key named

Tue Sep 07 13:05:16 2010 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - ISDeployDLL

Tue Sep 07 13:05:16 2010 : REG SUCCESS: Success while opening key

Tue Sep 07 13:05:16 2010 : REG FAILURE: Failed while reading the value for key named

Tue Sep 07 13:05:16 2010 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.

Tue Sep 07 13:05:16 2010 : IU failed while deploying V because a compatible product could not be found on the system. Please make sure that a compatible Symantec product is installed on the system.

Already try on few client machine and getting the same log.

Appreciate if anyone can give me a suggestion or solution to this problem. Is it a bug on my client? or Is the Intelligent Updater bug? or Other unknown problem.

Thanks.

discussion Filed Under:

Security, Endpoint Protection (AntiVirus), Agents, Troubleshooting

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Comments

Sep

2010

0 Votes 0

AravindKM

Try by downloading a fresh

Try by downloading a fresh copy of the update and run once again and try...

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Sep

2010

0 Votes 0

Mahesh Roja

Download from the link given

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

If this Info helps to resolve the issue please Mark as Solution

Thanks

Sep

2010

0 Votes 0

Prachand

Trusted Advisor

Try to use the i32 updater

Try to use the i32 updater instead of v5i32

Instead of 20100906-024-v5i32.exe try 20100906-003-i32.exe and see if that helps

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Sep

2010

0 Votes 0

VKalani

Is a 32 bit or64 bit

Is a 32 bit or64 bit client? Please make sure that, you are downloading for correct product, and for correct OS type...

-VKalani

Sep

2010

0 Votes 0

sandra.g

Symantec Employee

Accredited

Certified

Permission issue?

Tue Sep 07 13:05:16 2010 : REG SUCCESS: Success while opening key 
Tue Sep 07 13:05:16 2010 : REG FAILURE: Failed while reading the value for key named

It can open the key but not read it... possible permissions issue or the file referenced does not exist (earlier in the log seems to indicate it does). Try launching the exe file with 'Run as Administrator' and see if the same issue occurs.

Something similar was an issue with an older build, but the version you have is newer than that (resolved in MR4 MP1a).

Title: 'Intelligent Updater fails to update definitions when using the Version 5 updater.'
http://service1.symantec.com/SUPPORT/ent-security....

sandra

Symantec Technical Support Engineer, LAM/NAM // SAV/SEP for Mac
Don't forget to mark your thread as 'solved' with the answer that best helped you!

Symantec Endpoint Protection 11.0.5XXX.333: Virus definition update using Intelligent Updater.

Comments

Try by downloading a fresh

Download from the link given

Try to use the i32 updater

Is a 32 bit or64 bit

Permission issue?

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