Ive come across a couple of computers ( both Lenovo's but different models) that are unable to install Symantec Antivirus Endpoint Protection 12.1 . The installer says its waiting to install, hangs, and then closes out. No error message is given. If I try to install again, I am agiven a message that the installer cant run becuase changes have been made to the computer that require a reboot. Ive disabled all serveres that run on the machine, removed it from the domain, tried running as different users, and still get the same result every time.
Any ideas?
Here is what I got from the log ( top entries after searching for Return Value 3 ):
MSI (s) (A4:F8) [11:35:36:547]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (A4:F8) [11:35:36:547]: Executing op: ServiceControl(,Name=SepMasterService,Action=1,Wait=1,)
MSI (s) (A4:F8) [11:35:37:670]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
MSI (s) (A4:F8) [11:35:37:670]: Executing op: CustomActionSchedule(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={6EB0F432-164B-45DF-BD3C-3D8D4E548719};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
MSI (s) (A4:F8) [11:35:37:670]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
MSI (s) (A4:F8) [11:35:37:670]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={6EB0F432-164B-45DF-BD3C-3D8D4E548719};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
MSI (s) (A4:8C) [11:35:37:670]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4280.tmp, Entrypoint: ShowServiceProgress
ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A4:F8) [11:35:39:308]: User policy value 'DisableRollback' is 0
MSI (s) (A4:F8) [11:35:39:308]: Machine policy value 'DisableRollback' is 0
Action ended 11:35:39: InstallFinalize. Return value 3.
Any help is greatly appreciated.