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symantec endpoint protection 12.1 Password

Created: 03 Jul 2012 • Updated: 10 Dec 2012 | 15 comments

is there a way to retrieve password in symantec endpoint protection 12.1 ??? Pls help

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Thomas K's picture

Symantec Endpoint Protection 12.1 has a new and safer mechanism to reset passwords. To reset the password, click the "Forgot your password?" link on the Manager logon screen. The old method for removing passwords has been removed.

Lakshitha.perera's picture

yes the issue was ealier someone else installed it and i dont know whos email address used, anyway i reinstalled the console and the clients

Thank you very much for your reply

have a good day

Shadi.A's picture


To verify the Email Address (admin Mail Reciptants):

1.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2.Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc folder.
3.Double-click the file and open with notepad:

admin Email Address is here:

Prakash_007's picture

Are you accessing SEPM using SEPM authentication or AD authentication?.

If SEPM authentication you can excute resetpass.bat

Windows 2003 :

Located under Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\

Windows 2008:

Located under Program Files (x86) \Symantec\Symantec Endpoint Protection Manager\Tools\

Enter User name and password as admin.

You will get prompt to change password.


 Try to excute the resetpass.bat through command prompt as adminstrator if it not works in normal excution.

~~~~~> Prakash A

Please mark thread as solved if you consider this to have answered your question(s).

tritel's picture

That isn't available in 12.1 as the poster already mentioned.  I have the same problem as nobody knows what email address was used.  

kevsampo's picture

That line doesn't exist in the file. I have tried adding it and restarting the SEPM and clicking on the "forgot my password" link and the admin email still goes to a different address.

Ken.neth's picture

In 12.1 you will find the email address here (Windows 2003)

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc in the file

A Zürcher's picture

The ResetPassword.bat has been removed in 12.1, but should still work.

This is the tool from v11 - copy it to the Tools folder as described above.

<< Tool Removed - Mithun Sanghavi>>

sandra.g's picture

ResetPass.bat was actually removed as of 12.1 RU1 MP1, not 12.1 RTM. I would recommend removing the attachment on your post. Using the older tool can have unexpected results.

The original poster advised back in July 2012 that they uninstalled and reinstalled the SEPM -- they just never marked the thread as resolved.


Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

Terabyte Computers's picture

At a new customer with 12.1.2 already installed and they have no idea what the password is.  E-mail apparantly was never setup.  How does one reset it if e-mail doesn't work either?

W007's picture
Resetting the administrator user name and password to admin
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Look this

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Terabyte Computers's picture


That's for v11.  That's no longer supported in 12.1.2 and has been clearly detailed in this thread that it's not supported.  I need to know how to fix 12.1.2 if no e-mail was ever defined.

W007's picture

You need to create support ticket

How to create a new case in MySymantec

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.