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Symantec Endpoint Protection 12.1 RU1 MP1 broke down Windows XP SP3

Created: 08 Nov 2012 | Updated: 11 Nov 2012
John Santana's picture
John Santana
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Hi guys,

Can anyone please confirm what needs to be done in order to safely upgrade the SEP client in WIndows XP SP3 ?

Somehow 25% of the Windows XP SP3 laptop users got issue with no network connection after the SEP 12.1 RU1 MP1 deployed ?

This is well known bug in our company which only affects Windows XP not Windows 7

Quick Look Solution

Uninstall the NIC driver and

Uninstall the NIC driver and reboot. Windows should automatically detect and re-install.

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Brian81
Trusted Advisor
Certified
08
Nov
2012
Votes
+1

What version did you upgrade

What version did you upgrade from?

What components do you have installed?

Have you tried without ADC component installed?

Support call?

SEP Knowledge Base

Endpoint SWAT

Simpson Homer
Symantec Employee
08
Nov
2012
Votes
+1

If you uninstall SEP , do the

If you uninstall SEP , do the things come back to normal?

Also what all components are included?

John Santana
11
Nov
2012
Votes
0

Hi Homer, I've uninstalled

Hi Homer,

I've uninstalled the SEP client using CleanWipe but then any network adapter will be not working afte that ?

Be it laptop or desktop.

Kind regards,

John Santana
Graduate IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Brian81
Trusted Advisor
Certified
11
Nov
2012
Votes
+1
SOLUTION

Uninstall the NIC driver and

Uninstall the NIC driver and reboot. Windows should automatically detect and re-install.

SEP Knowledge Base

Endpoint SWAT

John Santana
11
Nov
2012
Votes
0

Yes that does the trick, so

Yes that does the trick, so as at now  I just leave it without any SEP at the moment.

Waiting for SEP 12.1 RU2 next week and hopefully it dousn't affect the rest of the Workstation with SEP 12.1 RU1 MP1

as I'm trying to upgrade them all as soon as it is available.

Kind regards,

John Santana
Graduate IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Brian81
Trusted Advisor
Certified
11
Nov
2012
Votes
0

You could also deploy only

You could also deploy only the AV component to see what the result is.

SEP Knowledge Base

Endpoint SWAT

John Santana
11
Nov
2012
Votes
0

Thanks for the advice

Thanks for the advice Brian,

So in this case I can just deploy the AV client and then later on "enables" the rest of the component automatically ?

Kind regards,

John Santana
Graduate IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Brian81
Trusted Advisor
Certified
12
Nov
2012
Votes
+1

Yes, this is possible.

Yes, this is possible.

SEP Knowledge Base

Endpoint SWAT