Endpoint Protection

 View Only

  • 1.  Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Posted Aug 07, 2015 09:19 AM
      |   view attached

    Attempting an in-place upgrade from 12.1.5 to 12.1.6 MP1 returns the following error:

    Error 1303.  The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.6306.6100.105.  The installation cannot continue.  Log on as an administrator or contact your system administrator.

    Ironically, I AM THE ADMINISTRATOR and using said account.  Yet this happens on every flavor of computer in our environment. 

    In addition, we are also noticing that administrator group membership does not have permissions to add any directories or files under C:\Program Files (x86)\Symantec and may well be the root cause. 

    We have tried putting assets into a temp SEPM group with all tamper protection disabled similar to a SYMHELP environment, yet we see the same behavior.

    For what it is worth, a clean wipe, reboot and Installation of 12.1.6 MP1 works flawlessly. 

    Any suggestions would be welcome at this point.

     

     

     



  • 2.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Broadcom Employee
    Posted Aug 07, 2015 09:28 AM

    Hi,

    Thank you for posting in Symantec community & would be glad to answer your query.

    Running setup files locally?

    There is a public KB related to the same error.

    Steps to fix the permission issue.
       1. Browse to the location mentioned in the error (eg c:\windows\system 32\Drivers)
       2. Right click on the folder
       3. Security tab
       4. Apply full access to Administrators ,System and the currently logged user.
       5. Open the folder.
       6. Try creating a folder, to test if permission applied properly.
       7. Delete folder if the folder creation successful.
     
    Reference:

    Symantec Endpoint Protection (SEP) client not getting installed. Error 1303 occurs during installation.



  • 3.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Posted Aug 07, 2015 09:31 AM

    HI,

    Check this artical

    Symantec Endpoint Protection (SEP) client not getting installed. Error 1303 occurs during installation

    http://www.symantec.com/docs/TECH187893



  • 4.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Posted Aug 07, 2015 09:37 AM

    Admin group members have full permissions.

    Error happens when run local, or from a network share.

     



  • 5.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Broadcom Employee
    Posted Aug 07, 2015 09:40 AM

    Try creating a folder, to test if permission are applied properly, Delete folder if the folder creation successful.



  • 6.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Posted Aug 07, 2015 09:47 AM

    Access Denied. 

    Administrators are assigned full permissions, yet it appears something has locked down the "C:\Program Files (x86)\Symantec" from allowing administrator group members to create a file or folder.

    I've gone so far as to try the SYSTEM account as well.  This also receives access denied.

     

     

     



  • 7.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Posted Aug 07, 2015 10:47 AM

    by any chance does this machine has disk quota's enable to restrict the installation ? it happened to one of the user that I was supporting long back. can you please check that ?



  • 8.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Broadcom Employee
    Posted Aug 07, 2015 11:29 AM

    Click on Advanced settings tab & verify the permission. If required modify the permissions.



  • 9.  RE: Symantec Endpoint Protection 12.1.6 MP1 installer has insufficient privileges

    Posted Aug 07, 2015 11:37 AM

    No quota enabled.