Symantec Endpoint Protection blocking Fax
Updated: 26 Jan 2012 | 2 comments
This issue has been solved. See solution.
Hi,
So Recently i was updating SEP (12.1.1000.157 RU1), I use Quescom FSP to send and receive Fax over phone number and since the update it doesn't work.
But, when i disabled Auto-Protect for Internet Mail it work. And i don't understand i don't have error in logs file.
Thanks in advance for your help.
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Hello,
Could you let me know if there is any port which Quescom FSP uses for send and receive Fax over phone number?
I was reading the Configure QuesCom Fax with Cisco CCM.pdf found on http://bit.ly/xhkpM6
and it clearly states:
Watchout:
• Each user desktop must be able to reach directly QuesCom Gateway by IP through SMTP protocol
Could you try calling Technical Support of Quescom FSP and check?
Probably we could create an Exception:
About exceptions to Symantec Endpoint Protection
http://www.symantec.com/docs/HOWTO55202
Managing exceptions for Symantec Endpoint Protection
http://www.symantec.com/docs/HOWTO55153
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
Ok thank you for your fast
Ok thank you for your fast answer.
So i read an another installation guide about quescom and it say that smtp quescom port is 31125 so in Auto-Protect internet mail i change SMTP port (default 25) by 31125 and i can send fax.
Hope that helps other users :)
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