Endpoint Protection

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  • 1.  Symantec Endpoint Protection cannot open because some Symantec services are stopped.

    Posted May 12, 2015 10:21 PM

    Hi,

    "Symantec Endpoint Protection cannot open because some Symantec services are stopped." while doucle click tray icon.

    I found some PC encoountered this problem. Since this problem must be stopped by users. I want to investigate what they have done.

    Because password is required to stop the service but they doesn't know it. (Tray icon still here)

     

    Please advice.

     

    Thanks



  • 2.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped.

    Posted May 12, 2015 10:23 PM

    Doesn't necessarily mean a user tampered with it. They should've been prompted for a password and it would've simply failed if given the wrong password. The service should not be stopped nor can it be by the user so there may be a different problem with the client here.

    Have you tried a reboot of the system? If that didn't work, did you try a repair?

    You could check the Security log on the client as it *may* show any user activity in regards to trying to stop the service. Windows Application event log may show something as well.



  • 3.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped.

    Posted May 12, 2015 11:14 PM

    Is any SEP system files removed ? Since tray icon still here.

    And I have tried to restart, problem still existed.



  • 4.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped.

    Posted May 12, 2015 11:30 PM

    Attached for reference.

     

    Thanks



  • 5.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped.

    Posted May 12, 2015 11:33 PM

    Since many PC for our laborary encountered this problem. So I believe this problem is triggered by labrorary engineer.



  • 6.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped.

    Posted May 13, 2015 08:21 AM

    Looks like a defrag of the disk is being run. I would check on that.



  • 7.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped.

    Posted Jun 12, 2015 09:40 AM

    The assumption "Since this problem must be stopped by users" is a negative - respectfully. See  Symantec Endpoint Protection Enterprise Edition 12.1 client services are grayed out in services.msc (Article: TECH174068). So additional triage is in order here for you as this is not just limited or restricted to Windows OS, but Server OS as well. The following would appear to be outdated (You clearly are on SEP 12.1.2 (as per your screenshot) as to scenarios wherein this is present. See Article: TECH164707.