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Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

Migration User

Migration UserMar 31, 2014 10:41 PM

Did you try repair sep client ?
Ch@gGynelL_12

Ch@gGynelL_12Mar 31, 2014 11:00 PM

Yes, but still have the same problem..

  • 1.  Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 08:56 PM

    Hi All,

     

    I am now experiencing this issue "Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection", after the successful remote installation of SEP from SEPM to SEP client. SEP client is reporting in the SEPM server with the online condition,

     

    the question is, how did I get this error but in the console it is online and healthy?

     

    Thank you in advanced..

     

    Regards,

    JM



  • 2.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 09:15 PM

    So this is th error message showing on the SEP client?

    What happens after a reboot and/or repair of the client via add/remove programs?

    What's the exact SEP version and client OS?

    Any others like this?



  • 3.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 09:32 PM

    Hi Brian,

     

    So this is th error message showing on the SEP client?>>>> Yes, while opening the SEP client GUI

    What happens after a reboot and/or repair of the client via add/remove programs?>>Same problem

    What's the exact SEP version and client OS?>>SEP RU4 and Windows XP SP3

    Any others like this?>> None, only on Windows XP machine

     

    Regards,

    JM

     



  • 4.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 09:44 PM

    Was it an upgrade from a perevious version or a fresh install?



  • 5.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 09:48 PM

    Its a newly fresh install.. Is there something wrong with the SEP installer package or the way SEP install in the client machine?



  • 6.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 10:06 PM

    Since the install appears to be successful you won't see anything in the SEP_INST.log or SIS_INST.log

    I would run the symhelp tool on it to see if it can correct the issue:

    How to download Symantec Help (SymHelp)

    You can also enable SMC debugging per this article:

    How to debug the Symantec Endpoint Protection client

    Let it run for a bit to see what it shows in terms of errors.



  • 7.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 10:34 PM

    Currently, I am now running the Symhelp tool with debugging option..

    Will keep you posted..

     

    Regards,

    JM



  • 8.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 10:41 PM

    Did you try repair sep client ?



  • 9.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 11:00 PM

    Yes, but still have the same problem..



  • 10.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Mar 31, 2014 11:32 PM

    Same error occured some previous thread,so you can uninstall the Symantec Endpoint Protection Client and Reinstall sep client.

     



  • 11.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Apr 01, 2014 12:08 AM
    This issue occurs only if you do remote push? Local install works fine?


  • 12.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Apr 07, 2014 08:40 PM

    Remote push and manual installation show the same issue.



  • 13.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Apr 07, 2014 08:41 PM

    Reinstallation didn't help as I tried it for several times. I also used clean wipe for the uninstallation and reinstall SEP but have the same issue..



  • 14.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection
    Best Answer

    Posted Apr 07, 2014 10:29 PM

    Hello,

    Kindly try to update your SEPM then re-create your install package. Uninstall your SEP then use the new install package on the client.

     

    Best Regards,



  • 15.  RE: Symantec Endpoint Protection cannot open because some Symantec services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection

    Posted Apr 08, 2014 01:39 AM

    Thank you very much..

    The new SEPM server was not yet updated when we created the packages. After creating new SEP installer package and install it to the client, it works well now..

     

    Regards,

    JM