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Symantec Endpoint Protection Client

Created: 22 Aug 2013 • Updated: 25 Aug 2013 | 9 comments
malkayyal's picture
This issue has been solved. See solution.

When install symantec endpoint protection agent some of clients use xp windows could'nt able to download by liveupdate & still in out of date virus definition ,,,,,i used every ways such as sylink & change package,polices (sonar & liveupdate), install client endpoint manual,reinstall administration console all of them did'nt help me !! ??

Operating Systems:

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Ambesh_444's picture

Which version of sep you have installed.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

malkayyal's picture

i have  SEP 12.1.67 V ?

Sachin Sawant's picture

Hi,

please check a port no. 80, 8014, 443.

Ambesh_444's picture

Hi,

Check these thing..

Troubleshooting Articles:

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

Client definition may be corrupted. Try to clear the definition of one client.

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

 

Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URLhttp://www.symantec.com/docs/HOWTO59193

 

How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted
Article:TECH97677  |  Created: 2009-01-23  |  Updated: 2012-07-02  |  Article URLhttp://www.symantec.com/docs/TECH97677
 
 
 
Edit###
Fir 11.x client follow the below article
How to clear out corrupted definitions for a Symantec Endpoint Protection client manually
Article:TECH103176  |  Created: 2007-01-31  |  Updated: 2012-03-29  |  Article URLhttp://www.symantec.com/docs/TECH103176

 Blog

https://www-secure.symantec.com/connect/blogs/troubleshooting-articles-repairing-corrupted-definition

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

sai_india's picture

Hi,

Please check this below link:

Should Symantec Endpoint Protection be uninstalled from the computer before upgrading Microsoft Windows to a newer version of Windows?

http://www.symantec.com/docs/TECH197095

Rafeeq's picture

Does it update any other definitions like NTP , sonar? or its just Av/As definitions.

Ambesh_444's picture

Hi,

Please update the status. 

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

malkayyal's picture

i solved this problem in reinstall SEPM because the database was corrupted ..thank you everybody

SOLUTION