Endpoint Protection Small Business Edition

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  • 1.  Symantec Endpoint Protection Client - successfully installed but not visible

    Posted May 13, 2014 06:13 AM
      |   view attached

    Hi Team Symantec,

     

    Have this one itsy-bitsy problem that I encountered today while I am installing Symantec Endpoint Client on one of the machine, here are the details:

     

    Mode of Installation: Remote Push via Symantec Endpoint Protection Manager

    Status: As per SEP_Inst logs, the installation of SEP client was successful

    Machine: Windows 2008 Server Standard 32-bit 

    SEP Version: 12.1.4023.4080

    There is no sign or the Symantec Endpoint Protection Client is not present or is not reflecting on the client machine.

    We did checked on the Program Files > Symantec > folder, unfortunately there is no folder that says Symantec Endpoint Protection.

    There had been an entry under the Windows Registry for Symantec Endpoint Protection but the entry is empty (no sub-entries).

    In addition, the client machine is present on the SEP Manager but the Health State is OFFLINE.

    Also, the Symantec services were not registered or not showing under the Windows Services Applet.

    Worried to perform manual installation as the server or client machine might again encounter another BSOD error.

    We are connected to the client machine remotely.

     

    Hope to hear from you soon.

    Regards.

     

    /kenneth



  • 2.  RE: Symantec Endpoint Protection Client - successfully installed but not visible

    Posted May 13, 2014 06:19 AM

    was this a fresh install or upgrade?

    Run the cleanwipe, try the install once more.



  • 3.  RE: Symantec Endpoint Protection Client - successfully installed but not visible

    Posted May 13, 2014 06:23 AM

    This is a fresh install, cleanwipe utility had been used here to remove any traces of previous installation.

    Performed this 2x, but still no luck.

     



  • 4.  RE: Symantec Endpoint Protection Client - successfully installed but not visible

    Posted May 13, 2014 08:58 AM

    I'm wondering if there is still something "stuck" in the registry which is preventing full install.

    Does the SIS_INST.lof file show anything?

    What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?



  • 5.  RE: Symantec Endpoint Protection Client - successfully installed but not visible

    Posted May 13, 2014 09:08 AM

    The registry had been cleaned, removed any remnants of Symantec Endpoint Protection.  Under the install logs, it says "installation successful", and there is no SIS_INST.lof on the system.

    You may refer to the screenshot provided for additional information.

    Regards.