Video Screencast Help

Symantec Endpoint Protection Client Upgrade

Created: 06 Jul 2011 | 7 comments


I have upgraded the SEPM  to 12.1 and added the scheduled client package 12.1 for windows for the existing computer group and the upgrade/pushing is not happening on clients. Please advice if there is any option for manual pushing from management server console.

Comments 7 CommentsJump to latest comment

pete_4u2002's picture

yes, you can use the client wizard deployment to push the package to the clients if you do not want to use autoupgrade.

Sooraj Babu Kuruvilla's picture

My problem is the auto upgrade which is not started yet, anything else we can do to start the autoupgrade. I am not able to find any client got upgraded even after the policy is applied.

Paul Murgatroyd's picture

What version clients are you upgrading from?  Autoupgrade is very reliant on the endpoints picking up the right information - some of the older versions weren't too good at that.

What options did you choose for autoupgrade?

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed:

Sooraj Babu Kuruvilla's picture

I am upgrading from 11.0.6100.645 client versions.

On SEPM - Clients - Selected Client Group - Added Install Package 12.1.671.4971, with Default Installation Client Settings, Upgrade schedule time and distribute upgrades over 0 days. Also removed the old install package 11.0.6100.645 from install packages.

Paul Murgatroyd's picture

That should be working.

When did you apply the change and what is your heartbeat interval set to?

When you say you removed the 11.0.6 from install packages, you mean from the Install Packages tab on the Clients page, NOT from the Admin, Install Packages tab?

Is the SEPM running xdelta3.exe?

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed:

Sooraj Babu Kuruvilla's picture

Heartbeat Interval is default set 5 minutes.

I mean Install Packages tab on the Clients page only.

I can't find any xdelta3.exe running in the process.

Luckly the few clients seems to start pickup the upgrade now after a server restart, hope this will be alright now.

Thanks for your support Paul !

Chetan Savade's picture


Check this article

Available options are:

1) AutoUpgrade--assign client packages to groups in the Manager console, either manually or by using the Upgrade Groups Wizard.

2) Permit product updates in LiveUpdate Settings policy for a client group in the Manager console.

3) Local installation from product disc.

4) Run the Client Deployment Wizard from the Manager console. It will walk you through the creation of a client package that can be deployed via a weblink and email, remote push, or saved for later local installation or deployment using third-party tools.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<