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Symantec Endpoint protection Could not start

Migration User

Migration UserApr 02, 2012 12:39 AM

 The version is SEP 12 Attached screenshot

  • 1.  Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 12:21 AM

    I'm unable to start the symantec services it is showing an error message unable to start below the event

     

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7003
    Date:  4/2/2012
    Time:  12:09:52 PM
    User:  N/A
    Computer: CNA00002
    Description:
    The Symantec Management Client service depends on the following nonexistent service: SepMasterService

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    The service is not available .



  • 2.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 12:27 AM

    hi

    What version SEPM ?

    kindly attached screen shot for helping ?



  • 3.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 12:39 AM
      |   view attached

    The version is SEP 12 Attached screenshot



  • 4.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 12:50 AM
    The SEPM service depends on the World Wide Web publishing service, could you see if this is running?
     
    The WWW publishing service in turn relies on the following services, HTTP SSL, IIS Admin Service and RPC.
     
    Maybe you could check to see if the World Wide Web publishing service is running?


  • 5.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 01:38 AM

    hi,

    Kindly check your rpc service running or not ?

     

    One more trying.

    • Go to Run
    • Open the Services.msc.
    • Under the Services. Select"Symantec Endpoint Protection"and Stop it.
    • Rename the folder Symantec with Symantec-old. Path(C:\Program Files)
    • Copy the Symantec folder from Working system and paste on non working system. Path (C:\Program Files).
    • Start the Service "Symantec Endpoint Protection" / "Symantec Management Client".
    • After starting the service. Antivirus Working fine.


  • 6.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 02:14 AM

    Please repair the SEPM and run the Mangement Server Wizard console

    Regards



  • 7.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 03:12 AM

    Dear Sameer,

    Tried reinstall 2 times but no use.

    Dear Kashish,

    WWW, RPC both the services are working fine,

    I am unable to start the Symantec Endpoint Protection service,

    Thanks Ashok

     



  • 8.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 03:15 AM

    Have you try this.

    • Go to Run
    • Open the Services.msc.
    • Under the Services. Select"Symantec Endpoint Protection"and Stop it.
    • Rename the folder Symantec with Symantec-old. Path(C:\Program Files)
    • Copy the Symantec folder from Working system and paste on non working system. Path (C:\Program Files).
    • Start the Service "Symantec Endpoint Protection" / "Symantec Management Client".
    • After starting the service. Antivirus Working fine.
    •  


  • 9.  RE: Symantec Endpoint protection Could not start



  • 10.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 03:30 AM

    Kashish,

    the service its self not starting , let me know i can goahead and copy the paste the files from another machine



  • 11.  RE: Symantec Endpoint protection Could not start



  • 12.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 03:59 AM

    HI, The Symantec Endpoint Protection service is not available ,since the client service is showing this error, attached my first reply.

    please help



  • 13.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 04:07 AM

    hi,

    Remove SEPM Client and reinstall CLient

    you can use the cleanwipe tool for removal of SEP.

    check this link

    https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

    and also check for

    http://www.symantec.com/business/support/index?page=content&id=TECH96924&locale=en_US



  • 14.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 06:20 AM

    Please note the same server is running as a Symantec netbackup client 7.1



  • 15.  RE: Symantec Endpoint protection Could not start

    Trusted Advisor
    Posted Apr 02, 2012 11:14 AM

    Hello,

    This seems Suspicious. Could you please work on the steps provided in this Article:

    Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

    Hope that helps!!

     



  • 16.  RE: Symantec Endpoint protection Could not start

    Posted Apr 02, 2012 02:51 PM

    Hi Ashok ,

    Could you please try following .

    1. As you have already removed Sep client , make sure to remove all Folders from
    2. c:\program files\sep
    3. c:\program data if win 7 or 2k8
    4. and c:\users
    5. Note do not make changes to Netbackup client , however i would like to know were these 2 ie netbackup and sep client working ok on the same machine or either of those are later installed ?
    6. Once Sep is removed reboot the machine and then install Sep
    7. Check if service is started