Endpoint Protection

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  • 1.  Symantec Endpoint Protection Creating large size dump files

    Posted Apr 09, 2009 09:37 AM
    I am useing Symantec  Endpoint Protection 11 ,
    I found some of our systems have large  size dump files on the below path .
    
    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection
    
    Filenames like ( 00000E1D.file , 00000F31,00000F32.file )
    
    one systems it creates multiple files  allmost  around 10 gb  data
    
    
    Can any one can give some motre information about this issue,
    Why these file creates there, what is the use of it , Can we remove these files?
    Ans How can we prevent to create these files.




  • 2.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Apr 09, 2009 11:57 AM
    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection
     Get filled with lots of files.
    My folder is 15 go right now.

    I have a user with the same problem.



  • 3.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Apr 10, 2009 01:14 AM
    HI,

    May i know the vesion u r using for SEP ???

    Rgrds,
    SAM


  • 4.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Apr 10, 2009 04:52 AM
    I am agree with Sam. Most probably you have old version of SEP. So first thing you should try is to update to SEP11MR4(MP1a).
    Check on client side: Help and Support->About
    For SEP11MR4 version is 11.0.4000.2295



  • 5.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Apr 10, 2009 05:00 AM
    Hi,

    Have you open a case in support?


  • 6.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Apr 10, 2009 06:53 AM
    Has the problem resolve?


  • 7.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Apr 14, 2009 08:34 AM

    This looks like the same issue that existed with SAV, can you check your scan log and see if there is alot of scan omissions or decompression errors.

    If there is decompresor errors you need to add exceptions, what SAV and SEP does is extract the files out to these files for scanning; Problem is something screws up during the process and you end up with many of these files that max at 2gb and create more.

    Thanks



  • 8.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Apr 16, 2009 02:30 AM
    Hi Michael,

    Its known issues with older version of SEP.

    Hence Symantec strongly suugests to upgrade to latest version and then check the same.

    Incase if you open a case with symantec, they will dfinately ask you to first upgrade the same to latest version.

    Rgrds,
    SAM


  • 9.  RE: Symantec Endpoint Protection Creating large size dump files

    Posted Oct 19, 2009 12:53 PM

    I have the same issue with this, and understand why it uses these files for zip extraction.  My question is, is it possible to redirect where symantec keeps these.

    My problem, is that we have servers (virtual machines) that need to be replicated over a wan link, and this impacts our change rate too much.  We can install symantec to another drive and exclude that volume from replication, but that doesn't affect the all users profile that Symantec uses.  There are other things we need to have replicated in the "all users" profile, so we can't just move the entire folder.

    We have a couple of ways to do this, but they are both undesireable:
    mount a new volume in the all users profile (instead of giving a drive letter) for symantec, and copy the files over.
    move the "all users" profile, and set up some sort of script to copy back to the C: partition the things we need to have replicated.

    I won't explain why these are undesireable, hopefully that is pretty obvious.

    Any help would be greatly appreciated.

    thanks,
    Mike