Endpoint Protection

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  • 1.  Symantec Endpoint Protection Error 2318 Uninstall

    Posted Oct 14, 2011 10:19 AM

    Getting errors trying to uninstall Symantec.. How do I get this thing off?

    I can't delete the Symantec folder under C:\Program Files either it gives me an error.

     



  • 2.  RE: Symantec Endpoint Protection Error 2318 Uninstall

    Posted Oct 14, 2011 11:32 AM

    Hi Cody,

     

    Check this Symantec KB article for a possible solution.

    http://www.symantec.com/business/support/index?page=content&id=TECH98166&actp=search&viewlocale=en_US&searchid=1318606287743

    Manual removal KB - http://www.symantec.com/business/support/index?page=content&id=TECH102261&locale=en_US

    Your last option is to open a case with Support and ask them to provide the Cleanwipe utility.

    I am moving this thread to the Endpoint Protection forum for greater visibility.

    Regards,

    Thomas



  • 3.  RE: Symantec Endpoint Protection Error 2318 Uninstall
    Best Answer

    Trusted Advisor
    Posted Oct 14, 2011 02:39 PM

    Hello,

    Are you logged in as an Administrator??

    There are few Suggestions:

     

    1) Check Your Hard Disk for Errors

    • Click Start, click Run, type cmd in the Open box, and then press ENTER.
    • At the command prompt, type chkdsk /f, and then press ENTER. And check Automatically fix file system errors.

    2) Try uninstalling SEP via SEP CleanWipe Utility. (to get the Utility, you may have to create a case with Symantec Technical Support)   OR 

    3) Follow the Manual Uninstallation Steps provided by Thomas above.

     

    Hope that helps!!



  • 4.  RE: Symantec Endpoint Protection Error 2318 Uninstall

    Posted Oct 14, 2011 03:30 PM

    Before trying to use Clean wipe thr this.

    Repair the SEP install from the CD.

    Run the symantecantvirus.mis

    Once SEP is repaired succesfully, then try to uninstall it