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Symantec Endpoint Protection Install Error Codes

Updated: 21 May 2010 | 9 comments
stebro's picture
+2 2 Votes
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This issue has been solved. See solution.

There are a few custom MSI return codes when a Symantec Endpoint Protection client installation fails.

Codes and definitions are:

  • 10005: Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the migration job
  • 11708: Symantec Endpoint Protection installation operation failed.
  • 1064: This version of Symantec Endpoint Protection does not support 64-bit platforms.
  • 1063: Symantec Endpoint Protection installation operation failed.

These are worth noting should you use the Symantec Endpoint Protection Integration Component as failures will report MSI codes including these.

Comments

Ajit Jha's picture
30
May
2009
1 Vote -1
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The resolutions of these

The resolutions of these issues are prensent in KB of Symantect. These issues are known issues.

Regards'

Ajit Jha

Technical Consultant

STS

stebro's picture
03
Jun
2009
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Do you have links to those

Do you have links to those KBs?

Vikram Kumar-SAV to SEP's picture
30
May
2009
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Thiese are not known issue

•10005: Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the migration job

For this either you restart the system or delete the registry key for pendingfilerenameoperations

•11708: Symantec Endpoint Protection installation operation failed.

This is a generic error message that you will see in your Event Viewer after install fails

•1064: This version of Symantec Endpoint Protection does not support 64-bit platforms

This is for un-supported OS
.
•1063: Symantec Endpoint Protection installation operation failed

This error code you will find at the end of every failed  SEP or SEPM install log

THe SEP installation failure is not  bug but it is some system related uncompatibilies that needs to be fixed after checking the logs.

joebach's picture
08
Nov
2009
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solution offered did not work for me

re: Symantec Endpoint Protection has detected that there are pending system changes that require a reboot..

For this either you restart the system or delete the registry key for pendingfilerenameoperations

I have no registry key named: "pendingfilerenameoperations" only a key named filerenameoperations which I deleted and that did not work.

Rebooting does not work. 

There are no pending operations I know of.

stebro's picture
08
Nov
2009
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No Idea

I'm not sure about this particular issue. Have you tried support?

stebro's picture
08
Nov
2009
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No Idea

I'm not sure about this particular issue. Have you tried support?

Vikram Kumar-SAV to SEP's picture
08
Nov
2009
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 Once you highlight Session

 Once you highlight Session Manager PendingFilerenameOperations should be on the right hand side.


Peter H.'s picture
18
Nov
2009
2 Votes +2
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Location In Registry

On Windows Vista, I found it under:
 Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager

And deleting the value fixed the problem for me.

buckowens's picture
05
Jan
2010
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Location in Registry for Vista

Thanks Peter H. as this was the fix after many hours and many attempts.  Deleted the entry and it worked like a charm!