I have been trying to install this (version 7) to our NS7 machine and it fails and gives the verbage below. We have a seperate NS7 machine running CMS, CMDB, and NS7 (this is the machine I'm installing this to), seperate SQL Server 2005 box, and a seperate box running Endpoint Protection. I have tried installing it using a domain admin account and also another admin account. Any help would be greatly appreciated.
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.WebServiceFactory.ServiceAvailable" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037015"><![CDATA[Webservice found at Url: http://mtktstns7i01.norpro.com/Altiris/NS/Services/ServiceConfigurationWebService.asmx]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.WebServiceFactory.Create" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037031"><![CDATA[Initializing WebService (ProductConfigurationWebServiceProxy) at Url: http://mtktstns7i01.norpro.com/Altiris/NS/Services/ProductConfigurationWebService.asmx]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.WebServiceFactory.ServiceAvailable" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037031"><![CDATA[Verifying webservice is available at Url: http://mtktstns7i01.norpro.com/Altiris/NS/Services/ProductConfigurationWebService.asmx]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.WebServiceFactory.ServiceAvailable" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037046"><![CDATA[Webservice found at Url: http://mtktstns7i01.norpro.com/Altiris/NS/Services/ProductConfigurationWebService.asmx]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037046"><![CDATA[Preparing to pause activities...]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="25" tickCount="1037062"><![CDATA[Configuring task 1 of 7: ]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037125"><![CDATA[NS Windows scheduled tasks disabled.]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037125"><![CDATA[Activites already paused.]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037125"><![CDATA[Configuring task 1 of 7: Configuring services...]]></event>
<event date="Dec 02 20:07:00 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.StartCurrentTask" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="53" tickCount="1037125"><![CDATA[Symantec.Installation.ConfigureNS.StartCurrentTask: starting configuration task Configuring services....]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.task_Completed" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1040937"><![CDATA[ConfigureNS - task_Completed(): Configuration Task Configuring services... Complete]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041343"><![CDATA[Preparing to pause activities...]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="25" tickCount="1041359"><![CDATA[Configuring task 2 of 7: Configuring services...]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041390"><![CDATA[NS Windows scheduled tasks disabled.]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041390"><![CDATA[Activites already paused.]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041390"><![CDATA[Configuring task 2 of 7: Restarting core services...]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.StartCurrentTask" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041390"><![CDATA[Symantec.Installation.ConfigureNS.StartCurrentTask: starting configuration task Restarting core services....]]></event>
<event date="Dec 02 20:07:04 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041390"><![CDATA[Preparing to pause activities...]]></event>
<event date="Dec 02 20:07:05 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041468"><![CDATA[NS Windows scheduled tasks disabled.]]></event>
<event date="Dec 02 20:07:05 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041468"><![CDATA[Activites already paused.]]></event>
<event date="Dec 02 20:07:05 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.RestartCoreServicesTask.EndAsync" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1041468"><![CDATA[Restarting core services...]]></event>
<event date="Dec 02 20:07:30 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.RestartCoreServicesTask.EndAsync" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1066671"><![CDATA[Restarting core services complete.]]></event>
<event date="Dec 02 20:07:30 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.task_Completed" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1066671"><![CDATA[ConfigureNS - task_Completed(): Configuration Task Restarting core services... Complete]]></event>
<event date="Dec 02 20:07:30 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1067078"><![CDATA[Preparing to pause activities...]]></event>
<event date="Dec 02 20:07:30 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1067234"><![CDATA[NS Windows scheduled tasks disabled.]]></event>
<event date="Dec 02 20:07:30 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.SetPauseActivities" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1067234"><![CDATA[Activites already paused.]]></event>
<event date="Dec 02 20:07:30 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1067250"><![CDATA[Configuring task 3 of 7: Configure EndpointProtectionIntegration...]]></event>
<event date="Dec 02 20:07:30 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.StartCurrentTask" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="43" tickCount="1067281"><![CDATA[Symantec.Installation.ConfigureNS.StartCurrentTask: starting configuration task Configure EndpointProtectionIntegration....]]></event>
<event date="Dec 02 20:07:34 +00:00" severity="4" hostName="MTKTSTNS7I01" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="16" tickCount="1071156"><![CDATA[Configuring task 3 of 7: Configure EndpointProtectionIntegration - Import items]]></event>
<event date="Dec 02 20:07:40 +00:00" severity="1" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigTask.PollProgress" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="16" tickCount="1077156"><![CDATA[Error in ConfigTask.cs
( Exception Details: Symantec.Installation.ConfigTaskException: Product failed to install. See log for details. )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Symantec.Installation.ConfigTask.PollProgress()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
)
( Extra Details: Type=Symantec.Installation.ConfigTaskException Src= )]]></event>
<event date="Dec 02 20:07:40 +00:00" severity="1" hostName="MTKTSTNS7I01" source="Symantec.Installation.ConfigureNS.task_Completed" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="4548" thread="16" tickCount="1077156"><![CDATA[ConfigureNS - task_Completed(): Configuration Task Configure EndpointProtectionIntegration... Failed: Product failed to install. See log for details.
( Exception Details: Symantec.Installation.ConfigTaskException: Product failed to install. See log for details. )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Symantec.Installation.ConfigureNS.task_Completed(Object sender, CompletedEventArgs e)
at Symantec.Installation.Task.OnCompleted(Exception ex)
at Symantec.Installation.ConfigTask.PollProgress()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
)
( Extra Details: Type=Symantec.Installation.ConfigTaskException Src= )]]></event>