Symantec Endpoint Protection Licencing Status Report
Created: 04 Feb 2013 | 6 comments
Symantec Version:
12.1.2015.2015
Problem:
We are currently licensed for 78 seats, however, the "Symantec Endpoint Protection Licensing Status" report indicates that we are overdeployed by 24 devices. Upon further investigation the report seems to be doing a SQL join between the SEM_client and sem_computer tables. This causes the license usage to to incorrect when you're using a mixture of user and computer mode. In our environment we have 10 servers, however, there are a few Citrix servers which I suspect are being counted multiple times since the user accounts are being included when they connect to the clients.
Is this by design, does licensing include Users AND Computers?
Thank you,
Todd
Discussion Filed Under:
Comments 6 Comments • Jump to latest comment
Licensing will only include number of SEP agents installed.
Do you have clients showing in the SEPM that are no longer valid? Perhaps can be deleted?
Licensing Symantec Endpoint Protection
SEP Knowledge Base
Endpoint SWAT
Are you using the user base policy or computer base policy?
Regards
Sumit G.
Kindly read the Vikram Comment in below attach forum, it can help you in the same
https://www-secure.symantec.com/connect/forums/sep...
Regards
Sumit G.
@Brian81
When I execute the query:
You can change the all systems in computer mode then remove the duplicate entry form that system and check the count.
Same I have done at my last site and I got the resolution of my issue.
Hope you understand.
thanks
Regards
Sumit G.
Hello,
It is important to understand the license requirements imposed by the system you want to protect. A license lets you install the Symantec Endpoint Protection client on a specified number of computers and download virus definitions and product updates from LiveUpdate.
Over-deployed means that you have deployed more instances of the client or Symantec Endpoint Protection Manager than your current license allows for.
I would suggest you to check this Article:
Symantec Endpoint Protection Manager is showing over deployment of clients
http://www.symantec.com/docs/TECH168121
You have only 200 active clients but the Symantec Endpoint Protection Manager shows that you using more licenses/seats.
http://www.symantec.com/docs/TECH164714
SEP 12.1 and License Concept
https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
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