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Symantec Endpoint Protection Licencing Status Report

Created: 04 Feb 2013 | 6 comments
094's picture

Symantec Version:

12.1.2015.2015

Problem:

We are currently licensed for 78 seats, however, the "Symantec Endpoint Protection Licensing Status" report indicates that we are overdeployed by 24 devices. Upon further investigation the report seems to be doing a SQL join between the SEM_client and sem_computer tables.  This causes the license usage to to incorrect when you're using a mixture of user and computer mode.   In our environment we have 10 servers, however, there are a few Citrix servers which I suspect are being counted multiple times since the user accounts are being included when they connect to the clients.

Is this by design, does licensing include Users AND Computers?

Thank you,

Todd

Comments 6 CommentsJump to latest comment

.Brian's picture

Licensing will only include number of SEP agents installed.

Do you have clients showing in the SEPM that are no longer valid? Perhaps can be deleted?

Licensing Symantec Endpoint Protection

Article:HOWTO80778  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO80778

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Sumit G's picture

Are you using the user base policy or computer base policy?

Regards

Sumit G.

Sumit G's picture

Kindly read the Vikram Comment in below attach forum, it can help you in the same
https://www-secure.symantec.com/connect/forums/sep...

Regards

Sumit G.

094's picture

@Brian81

When I execute the query:

 

select * from sem5.SEM_CLIENT client
inner join sem5.sem_computer computer on computer.COMPUTER_ID=client.COMPUTER_Id
order by client.client_id
 
I get 102 records returned which is the same number of licenses in use (allegedly) and since we only have a few systems (confirmed with a query) I suspect there is more to the story.
 
@sumitgupta
It appears there's a combination of user and cmputer based which I suspect is part of the problem. 
Sumit G's picture

You can change the all systems in computer mode then remove the duplicate entry form that system and check the count.

Same I have done at my last site and I got the resolution of my issue.

Hope you understand.
thanks

Regards

Sumit G.

Mithun Sanghavi's picture

Hello,

It is important to understand the license requirements imposed by the system you want to protect. A license lets you install the Symantec Endpoint Protection client on a specified number of computers and download virus definitions and product updates from LiveUpdate.

Over-deployed means that you have deployed more instances of the client or Symantec Endpoint Protection Manager than your current license allows for.

I would suggest you to check this Article:

Symantec Endpoint Protection Manager is showing over deployment of clients

http://www.symantec.com/docs/TECH168121

You have only 200 active clients but the Symantec Endpoint Protection Manager shows that you using more licenses/seats.

http://www.symantec.com/docs/TECH164714

SEP 12.1 and License Concept

https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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