Endpoint Protection

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  • 1.  Symantec Endpoint Protection Manager 11 MR5 Console error

    Posted Jan 24, 2012 07:05 AM

    now a days i m getting a error in the SEMP console

    I do restart the server but same result :(...

    any idea what should i do now?

     

    See the attached image link

     

    http://imageshack.us/photo/my-images/535/errorly.jpg/



  • 2.  RE: Symantec Endpoint Protection Manager 11 MR5 Console error

    Broadcom Employee
    Posted Jan 24, 2012 07:33 AM

    I see you are using SEPM MR4 MP2 (11.0.4202.75). This issue was fixed in RU6 version (11.0.6000.xxx). See this document: http://www.symantec.com/docs/TECH103087

    Logreader parse error on MR4MP2 server with MR5 client
    Fix ID: 1848680
    Symptom: Install MR4MP2 server and an MR5 client. After the client sends opstate data to Symantec Endpoint Protection Manager, an exception can be seen from the logs; "Invalid log record: Too few fields."
    Solution: GUP state handling logic is available in MR4-MP2, and this can cause an exception in processing agent logs for GUP Opstate. This is resolved in RU6 by ignoring certain unknown log values.

     

    Since this version is very old, I would strongly suggest you to migrate to the higher version. You can migrate to 11.0.7000.975 (RU7) and then to 11.0.7101.1056 (RU7 MP1). Direct migration to RU7 MP1 is not supported (https://www-secure.symantec.com/connect/articles/general-supported-migration-paths-symantec-endpoint-protection-manager-sepm)