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Symantec Endpoint Protection Manager 12 - Wrong Password

Created: 25 Nov 2012 • Updated: 26 Nov 2012 | 13 comments
This issue has been solved. See solution.

I am having problem with my Symantec Endpoint Protection Manager 12, i left for vacation and some one change the password and when i came back, i could not log in, its lock then wait 15 min it open, i tried to send forget password but i recive the email after long time and when i click on the link to activate the temp password, it give me the link expire click on the latest link, please help.

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pete_4u2002's picture

can you click again on forget password and see if you can login?

.Brian's picture

Click the forgot password link on the SEPM login page and a temp one will be sent to you via email

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Mohan Babu's picture

 

Resetting the administrator password to admin

http://www.symantec.com/docs/HOWTO18134

For Windows 2008, SBS 2003, 2008, 2011 server follow this method

 

Run the tool as Administrator
 

  1. Click Start, and then click All Programs
  2. Click Accessories
  3. Right-click Command Prompt and click Run as administrator
  4. When prompted, either click "Yes" or enter your administrator credentials if necessary.
  5. Navigate to the directory of the "resetpass.bat" tool using the cd command. (e.g. cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools)
    1. On a 32-bit system the default location is: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
    2. On a 64-bit system the default location is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
  6. Type in resetpass.bat to run the tool

 

If you are running SEPM 12.1.1101 the resetpass.bat utility will not be available you need to give forget password option on SEPM Login page. It will send the temporary password to the Administrator Email.

 

Or

Call the Support team and get the resetpass.bat utility to reset the password

 

https://www-secure.symantec.com/connect/forums/use...

Kindly mark the thread accordingly if it resolved the issue.

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

waelhilal's picture

I am having problem with my Symantec Endpoint Protection Manager 12, i left for vacation and some one change the password and when i came back, i could not log in, its lock then wait 15 min it open, i tried to send forget password but i recive the email after long time and when i click on the link to activate the temp password, it give me the link expire click on the latest link, please help.

Wael Hilal

Mobile: 00966531377132

waelhilal's picture

I really tried to send and forget pass, but it will come after a long time and the link is expire already always saying click on the recent link,

Is there any other selution then resetpass.bat becasue its 12.1 and forget pass ? 

Wael Hilal

Mobile: 00966531377132

waelhilal's picture

i aways get this msg after long time :

Password for admin admin has been reset to E05C5D83. Click the following link to activate this temporary password:
https://192.168.1.5:8443/servlet/PasswordServlet?mailid=1067CB11C0A801050151E135A8E85422
You must change the password after you log on to the console.
 

and when i click on it, thats what it show:

 Error

You must use the most recent link that you were sent to reset your password. If the link does not work, copy the link from the email and paste it into your browser address bar.

i copy i past it but still:

Error

You must use the most recent link that you were sent to reset your password. If the link does not work, copy the link from the email and paste it into your browser address bar.

any help or should i remove it and reinstall ?

Wael Hilal

Mobile: 00966531377132

waelhilal's picture

i tried to restart the services and even the all server but still, any selution please ? 

Wael Hilal

Mobile: 00966531377132

pete_4u2002's picture

suggest to open a support case.

didnt the email delivery was quick after restart?

Mithun Sanghavi's picture

Hello,

I would suggest you to create an Case with Symantec Technical Support asking for the "resetpass.bat" Tool, which would assist you in such cases.

OR

Incase if you already have the old resetpass.bat tool, then you may use it which would assit you as well.

To create a Case, check these - 

How to Create and Validate a MySymantec (previously MySupport) Account

How to create a new case in MySymantec (formerly MySupport)

OR

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
waelhilal's picture

@pete_4u200  no even after restart i didnt get the email fast.

@Mithun Sanghavi i think that is the only selution i can take. 

 

Thanks all for the support

 

Wael Hilal

Mobile: 00966531377132

Simpson Homer's picture

You could also try the Forgot password link again and make sure to click on the email as soon u receive the same.