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Symantec Endpoint Protection Manager and Webserver will not start

Created: 29 Jan 2013 | Updated: 30 Jan 2013 | 5 comments
apie2004's picture
apie2004
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Hi,

 

SEPM will not login, I've had a bit of a look into this and it is because the services havent started. I tried to restart the services but I get the following error in the event viewer "The Apache service named  reported the following error:

>>> (20024)The given path is misformatted or contained invalid characters: Invalid config file path C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection Manager\\tomcat\\..\\apache\\conf\\httpd.conf     ." 
 
I've had a quick google but could not find anything. Suggestions please
 
James
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Brian81's picture
Brian81 Trusted Advisor
Symantec Endpoint Protection Manager and Webserver will not start - Comment:29 Jan 2013 : Link

Did you reboot the box completely? Have a look at this KB article:

Unable to start the SEPM and SEPM web server service

Article:TECH189101  |  Created: 2012-05-18  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH189101

 

SEP Knowledge Base

Endpoint SWAT

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Ashish-Sharma's picture
Ashish-Sharma
Symantec Endpoint Protection Manager and Webserver will not start - Comment:29 Jan 2013 : Link

HI,

Try to restart sepm server and check.

Check this thread also

https://www-secure.symantec.com/connect/forums/sym...

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Ambesh_444's picture
Ambesh_444 Partner Accredited
Symantec Endpoint Protection Manager and Webserver will not start - Comment:29 Jan 2013 : Link

Please follow the above comments, I hope that will help u.

 

Thank& Regards,

Ambesh

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MASH1's picture
MASH1 Symantec Employee Accredited
Symantec Endpoint Protection Manager and Webserver will not start - Comment:29 Jan 2013 : Link

Hi ,

Some of the issues were resolved by giving full permision for system account to the root of drive.

But try giving full permision for "System"  and "administrator" accounts on root of the drive where SEPM is installed. In your case it is C drive.

The Symantec Endpoint Protection Manager Webserver services by default is launched under the System Account.

 

In one of the case, System account did not have the proper permission set on the root of the drive.
 
If the apache user (System Account) does not have at least the LIST permission originating from the drive and traversing through to the server root causes the apache service to interpret the path to the httpd.conf file with an extra \ seperator everywhere a \ seperator occurs. 
Hence, the "Invalid config file path G:\\Program Files\\Symantec\\Symantec Endpoint Protection Manager\\tomcat\\..\\apache\\conf\\httpd.conf  " error.
 
Administrators should also have Full Control on the drive.
 
 
- MASH

 

- MASH

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apie2004's picture
apie2004
Symantec Endpoint Protection Manager and Webserver will not start - Comment:30 Jan 2013 : Link

Hi All,

 

It was permissions, thanks MASH. It seems weird that nothing had changed on the server and all of a sudden it stopped working. 

Solved

 

james

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